(Apply in 3 Minutes) Senior Manager

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Senior Manager - T E In this role you ll be performing audits of expense reports in auditing tool Responsibilities Identify and escalate critical incidents with a strong sense of urgency and ownership Provide updates status and completion information to manager problem request tracking system and or users via voice mail e-mail or in-person communication Use CONCUR skills to trouble-shoot configuration issues - Preferable Collaborate with various cross-functional teams to resolve the issues Handle customer requests within the prescribed SLA Able to work in a competitive environment meet the KPIs productivity quality and provide customer satisfaction Qualifications we seek in you Minimum Qualification skills Graduate Post Graduate degree Familiarity with the Oversight tool and its features such as real-time expense monitoring and AI-powered insights Ability to work with data analytics tools to identify trends risks and non-compliance Knowledge of compliance requirements and ability to set up filters for suspicious transactions through Oversight tool Strong attention to detail to spot discrepancies duplicate claims or fraudulent activities Developing strategies to enhance efficiency and prevent future issues Awareness of industry-specific risks and regulatory requirements Preferred Qualification skills Understanding of basic knowledge on processes around Travel and Expense process i e CONCUR T E audits statement reconciliation dispute resolution Delinquencies terminations Service NOW Excellent communication skills over phone email and chat Proactive problem solving analytical mindset and customer-centric approach MS office tools like Excel SNOW and Outlook Good team player Flexible Positive Attitude Understands Travel and Expense process functionality and capabilities Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training