Urgent Search Quality Analyst

3 weeks ago

Jaipur, Rajasthan, India Vaibhav Global Full time
Job Description

Key Responsibilities:

- Monitor and Evaluate: Assess agent interactions for compliance with quality standards and customer service metrics.
- Feedback and Coaching: Provide constructive feedback and coaching to agents to improve performance.
- Quality Reporting: Generate reports on agent performance and identify trends.
- Training Support: Assist in creating training materials and sessions to improve agent skills.
- Continuous Improvement: Identify operational improvements and collaborate with managers to implement changes.
- Compliance: Ensure agents adhere to compliance and data security standards.

Key Skills:

- Proven work experience as a QA, international experience will have the priority
- In-depth knowledge of performance measures
- Analytical Skills MS Excel, PowerPoint
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Flexibility to work night shifts as required by the role

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