AM-WF Relation Admin

1 day ago

Noida, Uttar Pradesh, India Genpact Full time
Job Description

Inviting applications for the role of Management Trainee/Assistant Manager, Workforce Relations Admin

This role is essential in supporting workforce relations by maintaining accurate and compliant documentation, preparing detailed case summaries, and assisting in internal investigations to address employee concerns. The ideal candidate will possess a strong background in employee relations administration, document management, and collaborating across HR and business functions to ensure a fair and compliant workplace.

Responsibilities

1. Team Leadership:

- Lead a team of analysts, ensuring timely and accurate processing.

- Monitor team performance and provide coaching to enhance efficiency.

2. Documentation:

- Maintain detailed and organized documentation of all case-related activities in accordance with internal policies and legal standards.

- Prepare Case Summaries: Draft clear, concise, and factual case summaries to support HR decision-making and legal review if necessary.

- Investigation Support: Assist in conducting internal investigations related to employee conduct or workplace concerns.

3. Compliance:

- Ensure case management practices align with company policies, local labour laws, and ethical standards.

4. Reporting:

- Generate periodic reports on case trends, resolution timelines, and compliance metrics.

- Analyse trends and provide insights to improve operations.

Qualifications we seek in you

Minimum Qualifications

- Bachelor's degree in HR, Finance, Accounting, or a related field.

- Proven experience in Workforce Relations Admin or a related role, with a strong background in leadership.

- Advanced proficiency in HRMS/Workday software and reporting tools.

- Five Days working from Office

Preferred Qualifications/ Skills

- Certification in HR management or HR operations.

- Experience in process improvement and automation.

- Preference of an understanding of Workday module and Ticketing tools (ServiceNow/Zendesk)

Key Skills and Attributes:

- Leadership and team management skills.

- Analytical mindset with attention to detail.

- Strong communication and stakeholder management abilities.

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