Front Office Manager

3 weeks ago


Bengaluru, Karnataka, India Svenska Design Hotels Full time
Position: Asst. Manager, Front Office

Company: Svenska Design Hotels, a European chain of boutique hotels from Sweden

Location: Upscale Boutique Hotel in Electronic City, Bangalore

Salary: Rs.3.00-4.20 lacs per annum

Experience: 7+ years of front-office experience in a business hotel

Responsibilities:

- Guest Engagement: Greet and welcome guests warmly, ensuring a memorable stay
- Team Leadership: Lead and mentor the front office team, fostering collaboration and high service standards
- Operational Excellence: Manage check-ins, check-outs, reservations and FO reporting efficiently
- Communication: Effectively communicate and engage with diverse guests and provide accurate information
- Hospitality Expertise: Uphold service standards and represent Svenska Design Hotels professionally
- Revenue Optimization: Work with corporate clients as well as OTAs to maximize revenues
- Training and Development: Conduct training to enhance team skills and maintain service excellence

Qualifications:

- Bachelor's degree or diploma in Hospitality Management
- Proven experience in front office operations, with a passion for delivering impeccable guest service
- Exceptional interpersonal skills to connect with guests and team members
- Fluent English communication is a must; additional language proficiency is a plus
- Leadership acumen and the ability to inspire and guide the front office team
- Tech-savvy with proficiency in hotel management software
- Flexibility to work in a dynamic, fast-paced environment

Interested candidates can apply with resume and current/ expected compensation to
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