Technical Writer

Job Description Valor Paytech is a fast-growing leader in the payment technology sector, specializing in comprehensive solutions, including payment gateways, POS systems, payment switching technology, merchant portals, and ISO support. Our mission is to provide seamless, secure, and scalable payment processing experiences for our clients. We are seeking a highly skilled and motivated Technical Writer / Content Writer to join our team. This role will be crucial in developing user-friendly documentation, clear guides, and engaging content to support our products and solutions for both technical and non-technical audiences. Key Responsibilities - Documentation Creation: Develop, organize, and maintain accurate documentation for Valor Paytech's suite of products, including Payment Gateway, POS systems, Payment Switching, Portals, and ISO support. - Content Development: Write and update high-quality technical content, including product manuals, API documentation, user guides, release notes, FAQs, and troubleshooting guides. - User-Centered Documentation: Create content that enhances the user experience, ensuring clarity for users with varying levels of technical knowledge. - Collaboration: Work closely with product managers, software developers, engineers, and support teams to gather technical details and validate the accuracy of documentation. - Content Optimization: Leverage SEO and best practices for online help and knowledge bases to improve accessibility and usability. - Continuous Improvement: Maintain and improve existing documentation by incorporating user feedback, updating product changes, and adhering to evolving company standards. - Project Management: Manage documentation projects from initiation to completion, ensuring timely delivery and alignment with project goals. Requirements - Experience: 3+ years of experience in technical writing, content writing, or related field in a technology-driven environment, ideally within the payments or fintech industry. - Domain Knowledge: Strong understanding of payment technologies, including Payment Gateways, POS systems, Payment Switches, and other payment processing concepts. - Writing Skills: Exceptional written communication skills with a proven ability to convey complex technical information clearly and accurately for multiple audiences. - Tools: Proficiency in documentation and content management tools (e.g., Confluence, JIRA, Adobe FrameMaker, MS Word, Markdown editors). - Technical Aptitude: Ability to understand and document APIs, SDKs, and other developer-focused content. - Research Skills: Strong ability to analyze technical information and conduct in-depth research to validate accuracy and completeness. - Attention to Detail: Excellent editing, proofreading, and formatting skills. - Collaboration: Proven experience working in cross-functional teams and adapting to a dynamic environment. Qualifications Preferred Qualifications: - Education: Bachelor's degree in English, Communications, Computer Science, or a related field. - Payment Industry Certifications: Any relevant certifications or training in payment technologies, such as PCI-DSS or EMV standards, is a plus. - SEO Knowledge: Familiarity with SEO best practices and tools to enhance online visibility of documentation and content. What We Offer - Growth Opportunities: Join a fast-growing company with opportunities for career advancement. - Dynamic Environment: Work on a variety of projects that shape the future of payment processing. - Collaborative Culture: Work in a supportive, innovative team setting where your contributions are valued.