03/09/2025 Team Lead

3 weeks ago

Bengaluru, Karnataka, India Livspace Full time
Play an integral role in achieving our ambitious customer experience and business objectives. You will groom & nurture your span into best in class PSEs who can achieve desired business goals month on month.

You will bring in strong team management skills combined with a solid target oriented mindset. You will set up best practice processes, enhance the overall experience we give to our customers and drive targets for the team. We serve homeowners looking to get their home interiors done - almost always a big decision with several parameters to work with. You will be a true thought partner to every prospect and customer we interact with, ensuring that they go ahead in the cycle with a solution.

• Be responsible for meeting and exceeding the city-level targets along with your own OKRs.

• Be responsible for continuously developing a team of agents into fantastic relationship executives.

• Be responsible to ensure that key productivity metrics like dialled calls, MQLs of each team member is achieved.

Be responsible to assess the leads pipeline of each city you are responsible for and prioritize call tasks accordingly, ultimately ensuring that the active leads bucket is fully utilized.
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• Be responsible for leading and closely tracking experiments / pilots, if any, that are run time to time.

Take responsibility for real-time call queue management in order to ensure hygiene of input metrics.

• Be responsible for schedule adherence of each & every individual within the team.

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