Assistant Manager – US Operations

2 days ago


Davangere, India RadarSoft Technologies LLP Full time

- Job Title: Assistant Manager – US Operations - Experience: 5-7 years - Job Type: Permanent - Job location: Pune - Shift: Should be flexible with day and night shifts - Notice Period: up to 15 days Key Responsibilities • Manage a team of 60–70 FTEs effectively. • Ensure TAT (Turnaround Time) is consistently met, especially for clients with TAT-based processes. • Oversee staffing, leave planning, and absenteeism management. • Maintain regular client interaction and address client requirements efficiently. • Train new employees and ensure smooth onboarding to the process. • Provide floor support and guidance to the team as needed. • Prepare and share daily, weekly, and monthly production and quality reports. • Handle conference calls with the onshore team, especially for new process transitions. • Conduct huddles and team meetings to communicate updates and address operational issues. • Ensure production and quality targets set by the client are consistently achieved. Required Qualifications • Any bachelor’s degree (completed) •Knowledge of MS Office and related applications • Good presentation skills • Ability to work independently within clearly defined parameters and accordingly take decisions. • Ability to learn quickly and adapt to different situations with a sense of ownership & accountability. - Should have strong analytical skills to review, interpret, and analyze data effectively. Interested candidates can share their resume at hiring@radarsoft.tech



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