Quality Assurance Analyst

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QA Role Gurugram Please note NO Walk-in Interview Forward me your updated resume at arpita chakraborty7 wipro com Education Graduation should have all the Degree certificates and Mark sheets mandatory Location Gurugram Shift Rotational Night 5 Days working 2 day rotational off Work From Office Immediate Joiner Skills- 7QC tools RCA Calibration Audit QA Exp Minimum 2 years of experience required as QA Roles and responsibilities Works closely with Quality Leaders in office to aggregate prioritize and report on the top issues impacting decision accuracy for each market and vertical Work as a QA to audit customer interaction from multiple channels like Voice Email Live Chat Provide feedback to agents on identified improvement opportunities Identify process agent product system improvement insights Participate and lead calibration sessions with specific market contact center Work closely with contact center QA POC to identify improvement opportunities Present audit findings and observation to required stakeholders Work with training team to develop right training modules Manage dispute raised by agents provide required documents to support the findings Develops process documentation and aggregates feedback about the functionality of audit tools Audit identify and implement right practices for respective markets to ensure desired level of accuracy at all time Mandatory Skills QAAS Advisory Services Experience 1-3 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - 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