Customer Service Associate

3 weeks ago


Nagercoil TN IN V-Mart Retail Ltd Full time

Job description Maintain an updated knowledge of the organization s products services and customer service policies Respond promptly and professionally to incoming customer inquiries in person by telephone or by email Document customer interactions when necessary compiling documents and forwarding information to interested parties Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits Qualification Friendly and welcoming manner with clients and other members of the customer service team Extensive knowledge of the company s policies procedures goods and services Familiarity with customer-relationship management CRM software programs Ability to explain complex concepts in a clear simple manner to customers Strong command of written and verbal English Excellent organizational and multitasking skills Ability to maintain a calm and polite manner in stressful situations Willingness to cooperate with customers and management to resolve any issues that may arise Job Type Full-time Pay 12 000 00 - 15 000 00 per month Benefits Health insurance Life insurance Provident Fund Ability to commute relocate Nagercoil Tamil Nadu Reliably commute or planning to relocate before starting work Required Education Secondary 10th Pass Required Experience total work 1 year Preferred Customer service 1 year Preferred Language English Preferred Work Location In person



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