3 Days Left: Customer Success Manager

2 weeks ago


Noida, Uttar Pradesh, India Extramarks Full time
About the Company :-

Extramarks is a K-12 digital learning solution provider, offering best of pedagogy and technology to create a child-centric, teaching-learning environment - in school and at home. Keeping pace with today's globalization and technological innovation in education – Extramarks empowers young learners to have anytime-anywhere access to quality learning. In a span of over a decade, Extramarks has become popular amongst schools and students. More than 9000 schools benefit from Extramarks across India and Singapore, South Africa, Zimbabwe and Indonesia.

Key Responsibilities:

1. Customer Onboarding & Adoption – Ensure smooth onboarding of schools, driving early engagement with company products
2. Customer Engagement Strategy – Design and execute engagement programs to enhance teacher usage and satisfaction.
3. CSAT & Feedback Management – Measure, analyze, and improve CSAT by addressing pain points and optimizing user experience.
4. Proactive Customer Support – Identify adoption challenges and provide proactive solutions to improve product usage.
5. Data-Driven Adoption Growth – Track usage patterns, identify low-adoption schools, and implement targeted intervention plans.
6. Customer Advocacy & Retention – Build strong relationships with key stakeholders (principals, teachers) to drive long-term retention.
7. Collaboration with Internal Teams – Work with Sales, Product, and Training teams to align customer success strategies with business goals.
8. Process Optimization & Best Practices – Develop frameworks for ongoing adoption, engagement, and escalation management.
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