Assistant Manager
1 day ago
Company OverviewJoin us on our mission to elevate customer experiences for people around the world As a member of the Everise family you will be part of a global experience company that believes in being people-first celebrating diversity and incubating innovation Our dedication to our purpose and people is being recognized by our employees and the industry Our 4 6 5 rating on Glassdoor and our shiny growing wall of Best Place to Work awards is a testament to our investment in our culture Through the power of diversity we celebrate all cultures for their uniqueness and strengths With 13 centers around the world and a robust work at home program we believe great things happen when we work with people who think differently from us Find a job youll love today Position Purpose The Assistant Manager - Workforce Management is responsible for overall management and direction of the workforce team Ensures client customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling staffing levels accordingly Monitors service levels and directs real-time forecasting to meet service levels Provides advice to management on the most efficient and cost effective strategies to deliver on service level agreements Job Requirements Manages a team of Traffic Analysts and Scheduling Analysts across all programs and potentially across multiple sites Work directly with the Manager of WFM and site operations team to build staffing strategies that take into account all possible variables that may affect staffing and call volume projections Monitor and analyze call patterns intra- and inter-day activity and make adjustments as needed in real time to ensure optimal productivity and efficiency Work with Manager of WFM to create scheduling matrices that ensure achievement of service level schedule adherence and other financially impacting goals using projections and or historical information Work with Manager of WFM to create proper contingency plans to ensure that staffing remains as constant as possible in the event of an emergency Prepare and disseminate timely and accurate reports to operations management and clients Proactively monitor associate calling behaviors efficiency and availability and report deficiencies to operations team in real-time Qualifications Bachelors degree in Business Management Finance or a related field preferred High school diploma or equivalent 2 years of college preferred Minimum of 3 years experience working in Workforce Operations in a Customer Care and or BPO operation with client and senior management interaction One year prior experience working with workforce management technologies ideally either Verint IEX Aspect etc One year prior experience with Avaya or other ACD phone system required Strong analytical skills and ability to apply those real-time Proficiency in Microsoft Office Applications including Word Excel and other relevant software Excellent problem solving and decision making skills Ability to operate effectively in a team environment Excellent oral and written communication skills and interpersonal skills Dependability regarding completion of assignments and attendance If youve got the skills to succeed and the motivation to make it happen we look forward to hearing from you
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Assistant Manager
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assistant manager
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India The Muthoot Group Full timeJob DescriptionJob Description :Muthoot Leadership ProgramThe Future Needs LeadersLIKE YOUR.Introducing the Muthoot Leadership Program, a fast track opportunity for high - performing Assistant Manager to step into key leadership roles.- 3 months of elite training- 25-40% salary hike- Fast-track to managerial roles- 7-years career growth roadmapEligibility --...
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India IHG Hotels & Resorts Full timeJob Category Hotel-Food and Beverage As Assistant Restaurant Manager I will assume full responsibility for the efficient operation of the Food Beverage department to provide exceptional product and service within brand operating standards The duties and responsibilities will include Manage all aspects of food and beverage outlets on a daily basis...
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Project Management Assistant
5 days ago
India beBeeOpportunity Full time ₹ 30,00,000 - ₹ 80,00,000Project Management AssistantWe are seeking a highly motivated and detail-oriented individual to assist our project management team.Learns about industry-standard project management methodologies and actively supports project managers throughout all phases of the project lifecycle.Assists with planning, execution, and documentation, while learning to utilize...
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1 day ago
India Destination Hotels Full timeJob DescriptionSummaryYou will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Assistant Front Office Manager is responsible to assist the Front Office Manager in managing the day-to-day operation of the...
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India Emeritus Full timeMission: To support the Accounting department in producing accurate and timely financial statements by preparing and recording detailed AP, AR and other general accounting transactions. Authority: This position reports to the Accounting Senior Manager. Skills: Intermediate to advanced knowledge of excel. Knowledge of advanced...
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Assistant Manager- Front Office
1 day ago
India Destination Hotels Full timeJob DescriptionSummaryYou will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the...
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Assistant Manager
1 day ago
India Emeritus Full timeObjective:The objective of the position is to facilitate Advisor productivity within the organization through Best-in-Class Call Audits, Audit Documentation & feedback, to assist with enhancement in advisor conversation qualityRoles and Responsibilities:- ·Quality Audit professional with hands-on experience in all aspects of contemporary Conversion centric...
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Assistant Front Office Manager
4 days ago
India Destination Hotels Full timeJob DescriptionSummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Front Office Manager is responsible to assist the Front Office Manager/ Rooms Division Manager in delivering the brand...
