Assistant Manager
3 weeks ago
Company OverviewJoin us on our mission to elevate customer experiences for people around the world As a member of the Everise family you will be part of a global experience company that believes in being people-first celebrating diversity and incubating innovation Our dedication to our purpose and people is being recognized by our employees and the industry Our 4 6 5 rating on Glassdoor and our shiny growing wall of Best Place to Work awards is a testament to our investment in our culture Through the power of diversity we celebrate all cultures for their uniqueness and strengths With 13 centers around the world and a robust work at home program we believe great things happen when we work with people who think differently from us Find a job youll love today Position Purpose The Assistant Manager - Workforce Management is responsible for overall management and direction of the workforce team Ensures client customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling staffing levels accordingly Monitors service levels and directs real-time forecasting to meet service levels Provides advice to management on the most efficient and cost effective strategies to deliver on service level agreements Job Requirements Manages a team of Traffic Analysts and Scheduling Analysts across all programs and potentially across multiple sites Work directly with the Manager of WFM and site operations team to build staffing strategies that take into account all possible variables that may affect staffing and call volume projections Monitor and analyze call patterns intra- and inter-day activity and make adjustments as needed in real time to ensure optimal productivity and efficiency Work with Manager of WFM to create scheduling matrices that ensure achievement of service level schedule adherence and other financially impacting goals using projections and or historical information Work with Manager of WFM to create proper contingency plans to ensure that staffing remains as constant as possible in the event of an emergency Prepare and disseminate timely and accurate reports to operations management and clients Proactively monitor associate calling behaviors efficiency and availability and report deficiencies to operations team in real-time Qualifications Bachelors degree in Business Management Finance or a related field preferred High school diploma or equivalent 2 years of college preferred Minimum of 3 years experience working in Workforce Operations in a Customer Care and or BPO operation with client and senior management interaction One year prior experience working with workforce management technologies ideally either Verint IEX Aspect etc One year prior experience with Avaya or other ACD phone system required Strong analytical skills and ability to apply those real-time Proficiency in Microsoft Office Applications including Word Excel and other relevant software Excellent problem solving and decision making skills Ability to operate effectively in a team environment Excellent oral and written communication skills and interpersonal skills Dependability regarding completion of assignments and attendance If youve got the skills to succeed and the motivation to make it happen we look forward to hearing from you
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Assistant Manager
3 weeks ago
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India Destination Hotels Full timeJob Description Summary You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Assistant Front Office Manager is responsible to assist the Front Office Manager in managing the day-to-day operation of the...
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Assistant Front Office Manager
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Assistant Manager- Front Office
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