Inside Sales Executive

2 weeks ago

Amritsar, India BRIGHT LEARNING CENTRE LIMITED Full time

Company Description We are a well-established UK-based training provider and tuition centre offering vocational and professional qualifications and tuitions from Primary to GCSE, delivering education through both classroom-based and online learning platforms with a strong focus on quality, compliance and learner success. Role Description This is a full-time remote role for an Inside Sales Executive focused on converting enquiries into confirmed enrolments and generating new business opportunities by handling daily communication with potential learners, supporting structured follow-ups, ensuring accurate CRM usage, and consistently working towards monthly targets. Key Responsibilities - Handling inbound enquiries through phone, email and WhatsApp, providing accurate information about courses, schedules and requirements, and guiding learners confidently through the enrolment process from first contact to confirmation. - Generating new leads through outbound calling, follow-up emails, social messages and re-engagement activities, ensuring a steady flow of enquiries and potential enrolments. - Following up with prospects systematically using calls, emails and messages to move enquiries from interest stage to confirmed registration. - Building and maintaining strong relationships with potential and existing learners through professional communication, trust-building and consistent support. - Understanding learner needs, eligibility and goals in order to recommend suitable courses and study options. - Closing sales by addressing questions and objections professionally and securing bookings confidently. - Maintaining accurate and up-to-date records in the CRM system, including enquiry status, notes, outcomes and enrolment confirmations. - Working closely with the marketing and admin team to ensure smooth handling of enquiries, effective campaigns and successful onboarding. - Tracking daily activity, conversion rates and performance metrics and submitting regular reports. Skills - Strong communication skills with the ability to speak confidently on calls, write clearly in emails, and communicate professionally through WhatsApp and online messaging. - Ability to build rapport quickly, manage customer relationships effectively and maintain a positive and professional attitude at all times. - Sales skills including persuasion, structured follow-ups, objection handling and closing techniques. - Good organisational and time management skills to handle multiple enquiries efficiently in a remote working environment. - Confidence using CRM systems, email tools and messaging platforms. - Self-motivated, disciplined and target-driven approach to work. Qualifications/Experience - Previous experience in inside sales, sales support, customer service or lead generation roles. - Experience in the education or training sector is an advantage but not essential. - Familiarity with CRM systems such as Zoho is preferred. - Bachelor’s degree in Business, Marketing or a related field is preferred but not mandatory.

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