Associate Director, Medical Information

Summary This role is responsible for the leadership and management of the MI E team s in the NoCC Site This role holds accountability for the MI E team delivering high quality scientifically accurate compliant timely responses to requests for information from Healthcare Professionals HCPs Associate Director Medical Information Engagement MI E Team Lead NOCC Location - Hyderabad LI Hybrid Major Responsibilities Co-Leading the development and implementation of standards to ensure quality accuracy and compliance with industry standards and practice codes in collaboration with USMA Medical Information and Engagement Leadership Acting as designated business contact for MI E systems in alignment with the USMA MI E team Responsible for maintaining quality and consistency of responses to Medical Response Documents MRDs Responsible for any required financial management for the team Leading the MI E team including identifying sourcing new talent retaining current staff effective performance management of all MI E line reports and effective skills development Provide day-to-day leadership management of a high performing team of MI E associates Allocate appropriate MI E resources appropriately to meet the business needs Ensure operational and functional excellence Share best practices Participate in exploration of AI Automation opportunities to optimize processes and enhance delivery of Medical Information documents and responses Ensures compliance and inspection audit readiness Ensure adherence to US regulatory and pharmacovigilance requirements and ensure compliance with MI E standards and codes of practice Responsible for enhancing and maintaining quality consistent scientifically accurate well written responses to HCP inquiries Ensure responses to reactive requests are responded to in a timely fashion according to pre-defined KPIs Co-develop performance metrics and key performance indicators KPIs to demonstrate and optimize quality and productivity Responsible for monitoring KPI and improvement management of the team as needed 100 compliance with legal regulations industry codes and internal compliance standards Collaborate with functional Med Inquiry teams in the US and Mexico City Proactive communication and managing and meeting stakeholder expectations Identify areas for operational improvement and promptly address any issues Recommends suitable solutions manages implementation of remediation plans when necessary Minimum Requirements Minimum Qualification Degree in a healthcare field required Preferred Qualification Advanced degree PhD PharmD MD in life science healthcare 5-7 years experience in a Medical Information role specifically in the Pharmaceutical Industry or a related Medical Affairs role with significant MI responsibility in the Pharmaceutical Industry Past successes in leading a MI team responsible for US specific deliverables Product and disease area knowledge in Novartis therapeutic areas Strong knowledge of good practices in medical enquiry management medical information writing and medical content review Experience in managing MI content requests across multiple therapeutic areas Demonstrated ability to recruit develop and retain people Demonstrated influencing and leadership skills in a matrix organization Preferred Requirements Strong comprehension of US language terminology culture and ability to interpret information Prior experience and knowledge of Medical Affairs Strong understanding of the US Marketplace US Healthcare Policy and Regulations and US Healthcare Landscape Ability and willingness to travel internationally up to 30 Willingness to work and be available during US business hours up to 8 00 p m IST or 10 30 a m EST schedule coordination in advance to ensure US Holiday coverage and on call for critical matters based on business needs Why Novartis Our purpose is to reimagine medicine to improve and extend people s lives and our vision is to become the most valued and trusted medicines company in the world How can we achieve this With our people It is our associates that drive us each day to reach our ambitions Be a part of this mission and join us Learn more here https www novartis com about strategy people-and-culture You ll receive You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook https www novartis com careers benefits-rewards Commitment to Diversity and Inclusion Novartis is committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve Join our Novartis Network If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities join the Novartis Network here https talentnetwork novartis com network Skills Desired Agility Agility Clinical Practices Cross-Functional Collaboration Data Analysis Drug Development Employee Development Healthcare Sector Understanding Health Sciences Influencing Skills Innovation Inspirational Leadership Integrated Evidence Generation Medical Affairs Medical Communication Medical Education Patient Care People Management Pharmaceutics Priority Disease Areas Expertise Product Launches Product Strategy Real World Evidence RWE Regulatory Compliance Research Methodologies 3 more