Floor Incharge,E-commerce Executive

2 weeks ago


Pune, India Mycitypune Full time

Job Description

Floor Operations Management:

- Supervise daily activities on the shop floor to ensure smooth operations, optimal staff productivity, and excellent customer service.

Team Supervision:

- Lead and motivate floor staff, manage schedules, and conduct performance reviews to maintain high service standards.

Inventory & Stock Management:

- Monitor stock levels on the floor, coordinate with the inventory team for replenishment, and ensure proper display of products.

Customer Service:

- Handle escalated customer queries and complaints, ensuring prompt resolution and maintaining customer satisfaction.

Sales Monitoring:

- Track daily sales performance, support sales initiatives, and help achieve monthly targets.

Compliance & Safety:

- Ensure the floor complies with company policies, health and safety standards, and regulatory requirements.

Reporting:

- Maintain records related to floor operations, staff attendance, and sales data. Prepare reports for management.

Qualifications:

- Graduate or equivalent qualification.
- 3 to 7 years of experience in retail or floor management.
- Strong leadership and communication skills.
- Ability to manage teams and multitask efficiently.



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