Business Analyst( Routers, Ethernet Switches, VoIP devices)

4 weeks ago

Mumbai, Maharashtra, India amdocs Full time
Job Description

What will your job look like

- Reflect customer needs by assembling business documents and technical requirements.
- Advise customers based on product capabilities and methodologies, applying reuse where applicable.
- Design holistic and integrated high-level solutions that fit customers business needs, production operability and budget.
- Participate in and/or lead formal and informal reviews with key partners, applying knowledge and experience while providing technical perspective and support.
- Communicate new details of new solutions and their impact on business processes to customers business and IT personnel.
- Ensure that the customer understands the solution and receive responses to all open questions and action items.
- Support the customer during the scoping phase in a specific domain up through and including customer sign off (for example, COP process for various customer types and products, EPC lead for all product models and designs, etc.).
- Prepare solution-related documents and specifications. Configure the solution, followed by the creation, execution and maintenance of accurate and detailed test plans for applicable testing.
- Support the resolution of configuration/implementation-related issues if and when they arise.

All you need is...

- At least 3-6 years working in a telecom operator as Performance analysis, NOC, Network Support, or Operations Engineer with experience of configuring Equipment such as : Routers, Ethernet Switches, VoIP devices. OR At least 3-6 years of experience working for a large vendor (e.g. Cisco, Juniper) in one of the following positions in this order: field support engineer, performance analysis and similar
- Knowledgeable in the following areas (as many as possible) : SNMP, OSPF, BGP, MPLS, QoS, Syslog, VPN's
- The position requires great customer facing and communicational skills
- Capable of dealing with urgent customer issues in a multi-tasking mode
- Advantage: experience in delivery positions
- Advantage: Having Cisco educational degree as CCIP, CCNA
- Advantage: Experience in configuring MRTG, RRD Tools or CACTI freeware tools
- Advantage: Degree in Computer Science and/or experience with Java scripts, VB, Shell, Perl
- Advantage: expertise in more telecom domains like Mobile, WDM, OTN, FTTx and more.

Why you will love this job:

Subject Matter expert on IP MPLS domain

- Present to the Customer the Amdocs SAS solution concept and capabilities

- Work closely with customers, providing them online and onsite technical support with root cause analysis.

- Optimize network performance for the various deployments of our customers.

- Deep understanding of Amdocs Service Assurance solution, feature behavior, and the different parameters that tune the behavior of our product.

- Work with product management, pre-sale, feature architects and developers.

- Perform telco analytics, Performance analysis, competitive analysis, tests and recommend accordingly.

- Leveraging ML and analytics tools to enhance and operationalize network monitoring

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