Chief Network Architect

2 days ago

Mumbai, Maharashtra, India beBeeNetwork Full time ₹ 9,00,000 - ₹ 15,00,000

We are seeking a highly skilled Network Specialist to join our team. This is an exciting opportunity for someone with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting.

Our ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup.

The successful candidate will have the following skills and qualifications:

  • At least 3-10 years of experience in Network Operations within Telecom or ISP environments.
  • Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Key Responsibilities:

Experience Level

Our team member will be responsible for providing high-quality technical support to customers and resolving complex network issues.

  • Provide Tier 2/3 support for escalated network and customer incidents.
  • Communicate directly with enterprise customers, offering timely updates and resolutions.
Network Equipment Support

As a key member of our team, you will be responsible for configuring, installing, and maintaining network devices (Routers, Switches, NIDs).

  • Work with platforms such as Juniper/Cisco/Nokia/Ciena/Accedian.
Protocol Troubleshooting

You will be responsible for diagnosing and resolving issues related to BGP/MPLS/Ethernet Switching/VLANs/STP/LAG.

  • Utilize CLI and SNMP-based tools for analysis and troubleshooting.
Fiber Testing & Diagnostics

Our team member will conduct RFC 2544 testing and validate network throughput.

  • Assist field engineers with OTDR testing for fiber faults.
NOC Monitoring & Escalation

As a key member of our team, you will be responsible for monitoring alarms and performance metrics in a 24x7 NOC environment.

  • Escalate complex issues to senior engineering teams or external vendors.
Documentation & Reporting

Our team member will log diagnostics, resolutions, and RCA in ticketing systems.

  • Maintain clear incident reports and resolution timelines.
Collaboration

As a key member of our team, you will be responsible for coordinating with Field Engineers, Provisioning, and Engineering teams.

  • Liaise with third-party vendors for hardware troubleshooting and escalations.
Customer Communication

Our team member will provide professional, timely, and clear communication to customers and internal stakeholders.

  • Maintain high standards in both written and verbal communication.

Preferred Qualifications:

  • Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred.

Tools & Testing Experience:

  • Experience with OTDR/iPerf/Wireshark/RFC 2544 and vendor-specific diagnostic tools.

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