Staff Technical Program Manager

Job Description All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified. Job Summary: We're looking for a highly experienced and strategic Staff Technical Program Manager (TPM) to join our team. In this key role, you'll lead complex, cross-functional technical programs that are vital to our product roadmap and company goals. You'll also play a big part in improving our software development processes to ensure efficient and predictable delivery. This position requires strong technical understanding, excellent leadership, and the ability to thrive in ambiguous situations while fostering collaboration across engineering, product, and other teams. As a Staff TPM, you'll be a recognized leader, helping shape technical strategy, anticipating challenges, and ensuring we deliver impactful software solutions by championing effective agile practices. In this role, you will be responsible for: - Program Leadership: Drive large-scale, complex software programs from start to finish, defining their scope and success - Technical Insight: Understand software development deeply, including system architectures, and help teams make smart technical choices - Agile/Scrum Champion: Implement and improve our agile and scrum practices across teams, coaching them to be more effective - Collaboration Driver: Ensure alignment and resolve conflicts among engineering, product, UX, and other key stakeholders - Risk Management: Proactively identify, assess, and mitigate technical and program risks, communicating clearly to all levels - Clear Communication: Maintain consistent communication, providing timely updates and summaries to everyone involved - Mentorship: Lead by example, guiding engineering and product teams to hit their goals, and mentoring other TPMs - Data-Driven: Use data and metrics to track progress, identify trends, and inform important decisions You have: - 10+ years of solid experience in Technical Program Management, Project Management, or Engineering Leadership in software - Proven track record managing complex, cross-functional software development programs - Strong technical background, able to understand complex software systems and architectures - Extensive expertise in agile and scrum methodologies, especially for large, multi-team programs - Excellent communication, interpersonal, and negotiation skills; able to influence without direct authority - Demonstrated ability to effectively manage risks and dependencies Bonus points if you have: - Higher Education Degree: Bachelors or Masters degree in Computer Science, Engineering, or a related technical field - Experience with large distributed systems, cloud platforms (AWS, Azure, GCP), or specific domain expertise (e.g., cybersecurity, AI/ML, data platforms, SaaS) - Program/Project Management certifications (PMP, SAFe SPC, PSM III) - Experience leading initiatives with significant ambiguity, where you had to define the path forward - Experience in a senior individual contributor Program/Project Management role Where you'll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role. Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you JumpCloud is an incredible place to share and grow your expertise You'll work with amazing talent across each department who are passionate about our mission. We're out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You'll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpClouds three core values is to Build Connections. To us that means creating human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed. - Rajat Bhargava, CEO Please submit your rsum and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time. JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [Confidential Information] with the subject line Scam Notice #BI-Remote