Staff Technical Program Manager

Company Description At ServiceNow our technology makes the world work for everyone and our people make it possible We move fast because the world can t wait and we innovate in ways no one else can for our customers and communities By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity We know that your best work happens when you live your best life and share your unique talents so we do everything we can to make that possible We dream big together supporting each other to make our individual and collective dreams come true The future is ours and it starts with you With more than 7 400 customers we serve approximately 80 of the Fortune 500 and we re on the 2021 list of FORTUNE World s Most Admired Companies Learn more on and about their experiences working at ServiceNow Team UTG PMO Join the hottest name in enterprise software today ServiceNow the fastest-growing publicly held SaaS and Cloud Company is transforming and reinventing the way large corporations are managing their processes by developing and delivering a comprehensive suite of cloud-based services for enterprise management ServiceNow s UTG PMO delivers business-critical program outcomes across Cybersecurity Mergers Acquisitions M A Cloud Infrastructure Platform Engineering Release Management and Product Big Rock delivery highest priority product and engineering deliverables This opportunity is within a specialized team responsible for program delivery across our global cloud environment touching all cloud infrastructure elements from the data center to the application layer We are currently expanding our team in the APAC region and are looking for a Staff Technical Program Manager who will be responsible for supporting numerous projects and programs as our business grows The role is divided into two critical aspects program management of large and complex infrastructure programs within our data centre and network environments as we expand our global presence to meet the increasing customer demand and working with the Regulated Market Team to aid and expand Isolated cloud environments across the APAC and Middle East region Some of the typical programs that this role will handle include new data centre delivery site expansions and migrations security infrastructure delivery and building new products and services in existing public and private clouds You are passionate about the customer experience and service availability as a team member You believe in delivering uncompromised high-quality scalable and sustainable solutions You have experience managing large cross-functional project teams with exemplary people and program management skills The role requires a critical thinker with strong vendor management and problem-solving skills Someone who can cut through the ambiguity and futile noise to refine the project scope and communicate effectively with many internal and external stakeholders Along with solid project management experience you will need a strong technical background in engineering or operations roles in a multi-region environment What you get to do in this role As a Staff Technical Program Manager you will drive large highly visible complex programs for our Cloud Engineering organization against tight deadlines As a key partner to our architecture and engineering teams you will develop and maintain strong partnerships with stakeholders technical leaders and business owners to deliver on strategic and tactical organizational initiatives As a Staff Technical Program Manager you will Develop overall program plans definitions and agreements on scope success criteria key milestones and deliverables Determine critical program dependencies technical process and people Anticipate identify and mitigate risks throughout the program lifecycle Coordinate the day-to-day activities required to deliver a great solution on time Facilitate meetings and engage and communicate effectively with senior leadership levels Ensure operational readiness for the technology or programs you are leading Develop and lead business readiness plans including training support documentation and artifacts Manage external dependencies suppliers and logistics Provide leadership by example Develop and share best practices across the team Qualifications To be successful in this role The ideal candidate will have a broad and deep understanding of cloud infrastructure components including hardware platforms OS applications databases networks and datacenters good knowledge of public cloud architecture Azure AWS GCP etc Prior experience managing infrastructure programs to support building and scaling applications services on public private cloud in an MSP setting is highly desirable You must have excellent oral and written communication skills and work well in an open collaborative dynamic team environment Preferred Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry Masters degree or equivalent experience in Computer Information Systems CIS Management Information Systems MIS Computer Science CS or related technical field 6 years of project program management with at least four years dedicated to running large engineering programs ideally in an international setting Project or Program Management certification e g Agile PM PMI PRINCE2 MSP etc 4 years of relevant technical experience in programming systems or network administration hardware software or data center technologies Experience with performance and availability monitoring analysis and configuration management platforms e g Ansible Puppet cfengine chef Splunk Logstash is desirable Familiarity with MySQL Oracle MariaDB or similar technologies proficiency preferred Deep understanding of Linux servers and their components including networking storage and software packaging Familiarity with networking technologies such as routing switching and load balancing is a plus Demonstrated ability to build out scalable compliance systems and processes for complex environments and regulations Strong understanding of security and regulatory objectives standards and building scalable control implementations for multiple cloud environments Understanding of commercial certification and attestation is a plus Facilitation skills in leading planning meetings reviews and retrospectives Excellent negotiation communications and presentation skills Strong customer orientation Exceptional organizational and planning skills with an ability to manage cross-functional and globally distributed project teams Experience with Agile tool and techniques Prior experience at a SaaS PaaS or IaaS Cloud company a plus Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license