Service Delivery Manager

Company Profile Join us and be part of a team that values innovation quality and continuous improvement If you re ready to take your career to the next level and make a significant impact we d love to hear from you LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organization of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs You will be part of a collaborative and creative culture where we encourage new ideas We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives Our charity the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence Colleagues can get involved through fundraising and volunteering LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives The Service Delivery Manager SDM is accountable for the end-to-end delivery Including Project Management performance and continuous improvement of technology services and products within Corporate Services Engineering CSE They are our engineering ambassadors acting as a point of accountability for assigned technology domains the SDM ensures that business outcomes are met through robust lifecycle management from strategy and design to transition operation and continual improvement The SDM operates within a product-led agile and DevOps environment collaborating with engineering architecture and operations teams to deliver resilient scalable and secure technology solutions They use their business process mapping and analysis skills to champion automation observability and iterative improvement ensuring services evolve in alignment with enterprise strategy and user experience goals This role requires strong technical awareness strategic thinking and the ability to lead cross-functional teams to deliver measurable business value This role demands an individual who demonstrates independent thinking and strong collaboration skills It offers the opportunity to contribute to a reputable and expanding organization working alongside talented professionals on industry-leading systems utilized by major global enterprises This role will primarily provide support within Corporate Services Engineering CSE encompassing Property Facilities Physical Security Colleague Services Procurement Software Access Management Company Secretariat Payroll Technology and Learning Development Must be willing to work 9am - 6pm UK hours this role is hybrid working there is a mandatory requirement of a 3 day minimum attendance in the office Detailed Responsibilities Own the end-to-end service lifecycle including strategy design transition operation and continuous improvement Partner with Product Owners Engineering Leads and Architecture to shape technology roadmaps that deliver on business objectives Apply Agile and DevOps practices to enable iterative delivery automation and measurable outcomes Ensure alignment with enterprise architecture security and compliance standards Drive observability monitoring and performance management using data-driven insights for continuous improvement Lead service reviews and establish key performance indicators KPIs and service level objectives SLOs Manage risk capacity and change proactively to maintain service reliability and performance Champion a culture of accountability focusing on business outcomes customer experience and operational excellence Collaborate with vendors and internal partners to optimise total cost of ownership and technology lifecycle planning Lead and influence cross-functional teams promoting knowledge sharing and a continuous learning mindset Hands-on experience with tools such as Asana Jira Power BI Power Apps and MS Office Suite Technology Profile Essential Skills 5 years minimum previous experience in project management Agile Waterfall and in team co-ordination management stakeholder Strong understanding of Agile DevOps and CI CD practices Proven experience managing technology products or platforms across their lifecycle Experience with SaaS Cloud AWS Azure GCP and automation technologies Solid grounding in service management frameworks ITIL SRE or equivalent Experience of AI project lifecycle from a technical and project management perspective Proficient in business process mapping analysis and transformation Hands-on experience with tools such as Asana Jira Power BI Power Apps and MS Office Suite Strategic ability to define technical direction in the portfolio of products including technical strategies and plans and execution plans Curious about new technologies and tools creative thinking and initiative taking for self learning Technology Profile Desirable Skills Exposure to Cloud-native deployments and infrastructure as code Understanding of AI ML integration and automation frameworks Experience with network infrastructure projects or self-service technologies Familiarity with scripting APIs and modern integration patterns Understanding of JavaScript CSS SQL and other JavaScript libraries Essential Soft Skills Strategic thinker with an enterprise mindset and ability to align delivery with business strategy Collaborative leader who promotes a culture of ownership innovation and continuous improvement Strong Planning budgeting organizational and stakeholder holder management with confidence to challenge preconceptions of outcomes and solutions Good communication presentation documentation and customer engagement skills with proven ability to work effectively with all organizational levels Global experience - working successfully with teams in multiple locations simultaneously Preferred Experience Experience with delivery and or supporting Corporate Engineering systems applications Experience in large investment banking financial services or consultancy organizations Education and Professional Skills BSC or MSC in computer science or information system Professional qualification or equivalent experience in project methodologies qualification by a recognizable institution e g PRINCE2 APM ITIL Agile or DevOps Career Stage Senior Associate London Stock Exchange Group LSEG Information Join us and be part of a team that values innovation quality and continuous improvement If you re ready to take your career to the next level and make a significant impact we d love to hear from you LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs You will be part of a collaborative and creative culture where we encourage new ideas We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives Our charity the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence Colleagues can get involved through fundraising and volunteering LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what it s used for and how it s obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice