Gfs -senior Manager - Service Delivery

About Us We re Reckitt home to the world s best loved and trusted hygiene and health brands Our purpose defines why we exist to protect heal and nurture in the relentless pursuit of a cleaner healthier world We are a global team united by this purpose Join us in our fight to make access to the highest quality hygiene wellness and nourishment a right and not a privilege About Global Business Services Behind our iconic power brands that touch millions of lives daily - from Dettol and Lysol to Durex and Nurofen - lies a dynamic and vital engine Reckitt s Global Business Services GBS Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business driving efficiency standardisation and innovation across our global operations We re a fast-paced purposeful team constantly seeking to optimise our processes leverage cutting-edge technology and deliver exceptional value to every corner of Reckitt We re not a traditional back-office function we re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges shape future capabilities and build a better global business that directly helps achieve Reckitt s mission About the role The Global Service Delivery Senior Manager will support the Global Service Delivery Director in overseeing the end-to-end performance of outsourced finance operations across Order-to-Cash OTC Procure-to-Pay PTP and Record-to-Report RTR This role ensures that service delivery meets business expectations drives continuous improvement and maintains strong governance with the third-party provider and manage complete service catalogue Your responsibilities Service Delivery Oversight Monitor daily operations across OTC PTP and RTR towers to ensure SLA and KPI adherence Act as a liaison between Reckitt and the third-party provider to resolve escalations and drive performance Performance KPI Management Track and analyze key metrics such as GRIR aging DSO invoice cycle time accrual accuracy and reconciliation completeness Governance Compliance Support governance forums including operational reviews service performance meetings and audit readiness checks Stakeholder Engagement Collaborate with regional finance controllers procurement supply chain and commercial teams Facilitate communication between Reckitt and the service provider to ensure alignment and transparency The experience we re looking for Qualified CA or Master s degree or bachelor s degree in finance Accounting Business or related field 12-18 years of experience in finance operations shared services or service delivery roles Prior experience managing outsourced finance processes OTC PTP RTR is highly desirable Strong understanding of SAP Oracle or similar ERP systems The skills for success Accounting IFRS Procure to Pay PTP Record to Report RTR Order to cash OTC Finance processes FP A Audit Finance Controls Finance Transformation Leadership Team Management What we offer With inclusion at the heart of everything we do working alongside our four global Employee Resource Groups we support our people at every step of their career journey helping them to succeed in their own individual way We invest in the wellbeing of our people through parental benefits an Employee Assistance Program to promote mental health and life insurance for all employees globally We have a range of other benefits in line with the local market Through our global share plans we offer the opportunity to save and share in Reckitt s potential future successes For eligible roles we also offer short-term incentives to recognise appreciate and reward your work for delivering outstanding results You will be rewarded in line with Reckitt s pay for performance philosophy Equality We recognise that in real life great people don t always tick all the boxes That s why we hire for potential as well as experience Even if you don t meet every point on the job description if this role and our company feels like a good fit for you we still want to hear from you All qualified applicants will receive consideration for employment without regard to age disability or medical condition colour ethnicity race citizenship and national origin religion faith pregnancy family status and caring responsibilities sexual orientation sex gender identity gender expression and transgender identity protected veteran status size or any other basis protected by appropriate law