Credit Specialist – Underwriting Services

Job descriptionSome careers have more impact than others If youre looking for a career where you can make a real impression join HSBC and discover how valued youll be HSBC is one of the largest banking and financial services organisations in the world with operations in 62 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of Credit Specialist - Underwriting ServicesPrincipal Responsibilities To contribute to the credit approval and verification process for mortgage and unsecured lending To contribute to the profitability of the HSBC Group and minimize losses 90 - By providing fast concise well-reasoned approvals recommendations Typical Targets and Measures Ensuring that when reviewing proposals they meet the HSBC Groups risk appetite the risk is minimized and returns maximized Receive or make calls from or to customers internal external By providing constructive feedback to the branch network direct sales channels on the quality of lending applications to ensure that the error rate is minimized Use Call model effectively and work within UWS CC Framework Customers Stakeholders To continually consider the FCAs principle of Treating Customers Fairly TCF To contribute to the profitability of the HSBC Group and minimize losses 10 - By considering fairness in all aspects of strategy product design delivery sales processes customer literature correspondence financial promotions administration complaint handling Typical Targets and Measures Ensuring that when reviewing proposals they meet the HSBC Groups risk appetite the risk is minimized and returns maximized Provide service to customers by focusing on resolving requests efficiently accurately and professionally Delight internal and external customers Leadership Teamwork To act with courageous integrity Adhere to HSBC Values and Business Principles and Behaviors Establish and maintain a culture under which all staff are able to develop their skills and experience By being dependable and do the right thing Open to different ideas and cultures Connected to customers communities regulators and each other Typical Targets and Measures Communicates openly honestly and transparently Encourage openness in others Listen carefully to others whilst showing empathy Is inclusive of all backgrounds and perspectives Treats others fairly and with respect Takes time and effort to develop self and others learns from mistakes and actively collaborates with other teams to deliver what is right for our customers Process Ensuring adherence to the PLA Metrics Ensuring adherence to the Banks credit policies guidelines Achieve and exceed relevant process targets in line with business objectives Acquire and update knowledge on the process procedures and products on an ongoing basis Exhibit ownership of the business Produce MI as required Typical Targets and Measures Instructions requests to be correctly interpreted understood and implemented Ensure that the process related procedures are implemented as per the process manuals All data requirements timesheets leave requests absence requests and ad-hoc process information are completed and updated in a timely manner To maintain HSBC internal and external control standards including the timely implementation of internal and external audit points together with any issues raised by external regulators Ensure that fraud errors irregular transactions if any are identified and escalated Proactively identify issues if any and escalate People Self-learning development Sharing knowledge with the team members Typical Targets and Measures Support achievement of team objectives Contribute to the creation of a supportive work environment driven by people centric values Work well independently complete assigned tasks in the established timeframe as per the process benchmarks Operational Effectiveness Control To continually reassess the operational risks associated with the role and inherent in the business taking account of changing economic or market conditions legal and regulatory requirements operating procedures and practices management restructurings and the impact of new technology In conjunction with Compliance department to implement the Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department The term compliance embraces all relevant financial services laws rules and codes with which the business has to comply To adhere to and be to demonstrate adherence to internal controls Typical Targets and Measures By ensuring all actions take account of the likelihood of operational risk occurring By addressing any areas of concern in conjunction with line management and or the appropriate department By adhering to all relevant processes procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity Adherence to relevant procedures Major Challenges To support the implementation of the Groups Strategic Imperatives and enhance shareholder value at a time of considerable change and an environment which is subject to many external influences As such the jobholder needs to demonstrate clear understanding of the changing business environment requiring creativity initiative planning and co-ordination of others across Credit Risk Services and other operational areas A responsive approach to both regulatory and legal initiatives outside the jobholders control and an awareness of the business environments supported A positive optimistic and right first time approach when dealing with colleagues at all levels within Credit Risk Services The recognition of on-going change in both the service proposition and the tools used to deliver the service necessitating analysis and effective support in implementation of new processes and procedures Ensure quality and productivity standards are maintained Ability to learn and implement the process updates or changes quickly and accurately Ability to understand and interpret numeric data Ability to multitask Role Context The role is to foster and encourage a sound common underwriting culture and to avoid undue risk concentrations with the aim of ensuring a sustainable high quality lending portfolio In carrying out these duties the jobholder must be fully aware of the need to meet customer requirements and the overall effect of the marketplace on the credit process At all times credit standards as issued by Credit Risk must be adhered to In fulfilling these objectives there is a need to provide direction and guidance to the branch network direct sales channels In summary the prime objective is to ensure that an appropriate balance is achieved between maximizing income maintaining a well-balanced book as to risk ensuring credit standards are observed and at the same time being fully responsive to the needs of the customers and the marketplace Management of Risk The jobholder will ensure the fair treatment of our customers is at the heart of everything we do both personally and as an organisation This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles of Make Better Products Sell Them Properly and Keep Them Sold The jobholder will also continually reassess the operational risks associated with the role and inherent in the business taking account of changing economic or market conditions legal and regulatory requirements operating procedures and practices management restructurings and the impact of new technology This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring Also by addressing any areas of concern in conjunction with line management and or the appropriate department Observation of Internal Controls The jobholder will also adhere to and be able to demonstrate adherence to internal controls This will be achieved by adherence to all relevant procedures keeping appropriate records and where appropriate by the timely implementation of internal and external audit points including issues raised by external regulators The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance Global Compliance Officer Area Compliance Officer or Local Compliance Officer The term compliance embraces all relevant financial services laws rules and codes with which the business has to comply This will be achieved by adhering to all relevant processes procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity Also and when applicable by ensuring adequate resources are in place and training is provided fostering a compliance culture and optimising relations with regulators To maintain HSBC internal control standards including the timely implementation of internal and external audit points together with any issues raised by external regulators see HR FIM section 3 7 and GCL 050044 on Sarbanes-Oxley and Internal controls Requirements An awareness of credit risk credit principles and procedures pertaining to the approval of Secured and unsecured lending products D Knowledge of Underwriting principles and procedures pertaining to the approval of Secured and unsecured lending products D Knowledge of HSBC group and its operations and products for UK customers D Working knowledge of various applications used in HBEU region UK D Proven record of delivering excellent customer service Experience Candidate should be a minimum Graduate or the equivalent E Contact Center Collections Voice Process experience E Preferably UK Excellent conversational telephone skills and writing skills E Highly motivated self-starter with the ability to deliver to tight timeframes Ability to work effectively prioritizing tasks whilst always maintaining high standards of quality and accuracy Good Communication skills Ability to converse fluently in English E Skills Attention to detail analytical skills decision making skills Data Interpretation skills Strong communication skills accuracy on work produced teamwork driven and flexibility within role Ability to build rapport with and relate to a wider range of people Youll achieve more at HSBCHSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc We consider all applications based on merit and suitability to the role Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued By HSBC Electronic Data Processing India Private LTD