▷ (Urgent) Software Architect

Company Description Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and the environment safer healthier and more sustainable From the food you eat to the medicines you rely on Eurofins works with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate Eurofins is a global leader in food environmental pharmaceutical and cosmetic product testing and in agroscience CRO services It is also one of the global independent market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics CDMO advanced material sciences and in the support of clinical studies In over just 35 years Eurofins has grown from one laboratory in Nantes France to 62 000 staff across a network of over 1 000 independent companies in 61 countries operating 900 laboratories Performing over 450 million tests every year Eurofins offers a portfolio of over 200 000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products as well as providing innovative clinical diagnostic testing services as one of the leading global emerging players in specialized clinical diagnostics testing Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997 Eurofins IT Solutions India Pvt Ltd EITSI is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs The code shipped out of EITSI impacts the global network of Eurofins labs and services The primary focus at EITSI is to develop the next generation LIMS Lab Information Management system Customer portals e-commerce solutions ERP CRM system Mobile Apps other B2B platforms for various Eurofins Laboratories and businesses Young and dynamic we have a rich culture and we offer fulfilling careers Job title Software Architect Work Location Bangalore Shift timings 8 00am to 5 00pm or 12 00pm to 9 00pm Work model Hybrid model 3days office in a week Eurofins IT Solution is looking for an experienced BMC Helix Architect to join our dynamic team This role will involve working with a diverse group of professionals to develop integrate and maintain BMC Helix solutions that meet our clients unique needs The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL BMC Helix ITSM DWPC DWPA BMC Helix Innovation Studio Key Responsibilities Solution Development Design develop and implement BMC Helix applications and solutions tailored to business requirements Integration Integrate BMC Helix with other enterprise systems and third-party applications such as Intune SCCM XSOAR Monitoring tools SolarWinds Site 24 7 to ensure seamless operations and data flow BMC Discovery and CMDB health Ensuring the Configuration Management Database CMDB is synchronized with the data discovered by BMC Discovery Customization Customize BMC Helix modules workflows and user interfaces to enhance usability and meet specific business needs Technical Support Provide technical support and troubleshooting for BMC Helix applications ensuring timely resolution of issues and minimal disruption to business operations Documentation Create and maintain detailed technical documentation including design specifications testing plans and user guides Collaboration Work closely with project managers business analysts and other stakeholders to gather requirements provide status updates and deliver high-quality solutions on time and within budget Training Provide training and support to end-users and IT staff on BMC Helix functionalities and best practices Continuous Improvement Stay up to date with the latest developments in BMC Helix and IT service management to identify opportunities for process improvements and innovation Support Support issues related to the applications Digital Workplace Smart IT Helix Dashboard Remedy Single Sign-On Mid-tier Provide support for BMC Remedy ITSM modules including Incident Management Problem Management Asset Management Configuration Database Management Service Level Management Configuration Configure Foundation data and set up ITSM modules Manage Service Requests using SRM or the Digital Workplace Catalog Create reconciliation jobs custom datasets attributes and classes in CMDB Maintain CMDB health checks and configure notifications using HTML Reporting Create Reports Dashboards and distribute reports Others Respond to and resolve issues within defined SLAs Engage with BMC to identify and resolve issues Qualifications B E B Tech any graduation