(Urgent Search) Camunda Application Support Specialist

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled Camunda Application Support Specialist to join our Technology_VOIS team in Pune. This role is ideal for individuals with over 4 years of experience in supporting Java Spring Boot applications and managing production incidents. The candidate will be responsible for ensuring application reliability, resolving issues, and enhancing operational excellence. Familiarity with AWS, Terraform, BPMN, and monitoring tools like Grafana and OTEL is essential. The role requires shift flexibility, including night shifts.

What you'll do

- Investigate and resolve incidents reported in Camunda-based applications.
- Ensure timely and accurate response to issues, maintaining SLA compliance.
- Monitor application health and proactively respond to system events.
- Collaborate with development teams during refinement sessions and UAT.
- Drive operational excellence through documentation and best practice implementation.
- Analyse system performance and suggest improvements.
- Maintain and enhance Standard Operating Procedures for support activities.

Who you are

- Minimum 4 years of experience in application support for Java Spring Boot environments.
- Proficient in AWS cloud services and Terraform for infrastructure automation.
- Strong analytical and problem-solving capabilities.
- Comfortable working in rotational shifts, including nights.
- Experienced with debugging and monitoring tools (Grafana, OTEL).
- Understanding of BPMN and case management for process-related troubleshooting.
- Familiar with distributed logging, correlation IDs, and basic AWS security monitoring.
- Desirable: scripting skills (Bash, Python, Go), Unix familiarity, and exposure to log aggregation tools (Loki, ELK, Splunk).

Not a perfect fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

- Opportunity to work on cutting-edge cloud and automation technologies.
- Exposure to cross-functional collaboration and agile development practices.
- A dynamic environment that values continuous improvement and innovation.
- Flexible working hours and shift allowances.
- A chance to contribute to high-impact operational excellence initiatives.

What Skills you will learn

- Advanced monitoring and incident management using Grafana and OTEL.
- Infrastructure automation with Terraform and AWS.
- Process analysis using BPMN and case management tools.
- Cross-team collaboration and agile methodologies.
- Security monitoring and compliance in cloud environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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