Associate Tester Support

5 days ago

Hyderabad, India Applause Full time

Job Description

- Generate Payments for Global Onsite Testers: Validate tester completion and generate gift card payments for onsite testers within 48 hours.
- Triage Tester Support Tickets: Analyze submitted tickets from testers regarding platform functionality, payment inquiries, and technical challenges.
- Prioritize and escalate tickets: Categorize tickets based on urgency and impact, escalating complex issues to the appropriate internal teams when needed.
- Champion best practices: Ensure consistent and efficient resolution of support requests by adhering to internal guidelines and procedures.
- Support Data standardization initiatives and build-out of reporting to drive key business insights
- Recommend improvements: Analyze trends and identify areas for optimization within the support process, proposing valuable enhancements to benefit both testers and the platform.
- Bridge the gap: Respond to uTest community members within 72 business hours, providing clear and empathetic communication in English.
- Technical wizard: Assist testers with basic technical troubleshooting steps for platform-related issues.
- Confidentiality is key: Handle sensitive tester information with discretion and professionalism, adhering to strict data privacy regulations.

Youre the perfect fit if you:

- Have excellent communication skills, both written and verbal, with a knack for crafting clear and concise responses.
- Possess a strong analytical mind and are adept at problem-solving, prioritizing tasks, and navigating complex situations.
- Thrive in a dynamic environment and can adapt to changing priorities and deadlines with a smile.
- Are a natural collaborator and possess the ability to build strong relationships with internal and external stakeholders.
- Exhibit exemplary attention to detail and a commitment to accuracy in all your work.
- Are proficient in English, able to communicate effectively with a global audience.
- Have a basic understanding of technical concepts and experience troubleshooting software-related issues is a plus.

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