Application Management Senior Specialist

Req ID 347830 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Application Management Senior Specialist to join our team in Hyderabad Telangana IN-TG India IN Provide expert-level support for Dynamics CRM applications across different versions Troubleshoot complex issues related to CRM configurations integrations workflows and data flows Perform in-depth analysis and resolution of performance bottlenecks system errors and integration issues Good understanding on customizations such as custom entities forms workflows and business rules Oversee integration between Dynamics CRM and other business systems ERP marketing automation third-party applications via tools such as KingswaySoft Scribe or custom APIs Manage data migration and data integrity ensuring seamless data flow between CRM and other systems Monitor and manage data quality ensuring data consistency and accuracy in Dynamics CRM Lead the resolution of high-priority incidents ensuring minimal downtime and efficient resolution of issues Perform root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences Conduct post-incident reviews and implement preventive measures to improve system reliability Manage system upgrades patching and version updates ensuring compatibility with existing customizations and integrations About NTT DATA NTT DATA is a 30 billion business and technology services leader serving 75 of the Fortune Global 100 We are committed to accelerating client success and positively impacting society through responsible innovation We are one of the world s leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have experts in more than 50 countries We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners NTT DATA is a part of NTT Group which invests over 3 billion each year in R D Whenever possible we hire locally to NTT DATA offices or client sites This ensures we can provide timely and effective support tailored to each client s needs While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees NTT DATA recruiters will never ask for payment or banking information and will only use nttdata com and talent nttdataservices com email addresses If you are requested to provide payment or disclose banking information please submit a contact us form NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click