High Salary Senior Technical Support Executive
1 week ago
Job Description Responsibilities: - Advanced Troubleshooting & Resolution: Provide expert-level technical support for complex hardware, software, network, and system-related issues that cannot be resolved by frontline support. Diagnose root causes of problems, identify solutions, and implement fixes. - Escalation Management: Own and manage escalated customer issues from initial contact to resolution, ensuring timely updates and effective communication with customers and internal stakeholders. Collaborate with engineering, product development, and other teams to resolve critical and complex problems. - Mentorship & Training: Guide, mentor, and train junior technical support staff on troubleshooting techniques, product knowledge, and best practices. Conduct knowledge-sharing sessions and contribute to the development of training materials. - Process Improvement: Identify and recommend improvements to existing technical support processes, tools, and workflows to enhance efficiency, reduce resolution times, and improve overall customer experience. - Documentation & Knowledge Management: Create, review, and maintain comprehensive technical documentation, knowledge base articles, FAQs, and troubleshooting guides for internal and external use. Ensure accuracy and accessibility of information. - Customer Relationship Management: Build and maintain strong relationships with customers, acting as a trusted advisor for technical matters. Provide proactive support and communicate complex technical information clearly to both technical and non-technical audiences. - Performance Monitoring & Reporting: Monitor individual and team performance metrics (e.g., FCR, AHT, CSAT for complex issues) and contribute to reports on technical support trends and challenges. - Product & System Expertise: Maintain in-depth knowledge of the company's products/services, underlying technologies, and relevant industry trends. - On-Call Support (if applicable): May be required to participate in an on-call rotation to provide off-hours support for critical issues.
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Senior Technical Recruiter
3 weeks ago
Bengaluru, India BeaconFire Inc. Full timeSenior US IT Recruiter - Bangalore (Fast-Paced Environment) BeaconFire Inc is a dynamic and rapidly expanding IT services and staffing firm. We specialize in providing high-end technology talent to our clients across the United States. We are looking for a highly driven and experienced Senior US IT Recruiter to join our results-oriented team in Bangalore....
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Bengaluru, India Juniper Networks Full timeJob Description Title: CFTS -Technical Support Manager Location: Bengaluru, India Summary: Customer Focused Technical Support ( CFTS) Team is part of Juniper's Technical Assistance Centre (TAC) which provides designated senior support engineers with deep product knowledge to support their customers. These support engineer are experts in networking technology...
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Bengaluru, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
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High Salary: Technical Recruiter
4 weeks ago
Bengaluru, India Allegis Group Full timeWe are looking out for technical recruiter with 1-4 years of experience who will be designated as Candidate manager/Senior Candidate Manager. Role: Candidate Manager / Senior Candidate Manager Job Summary Do you enjoy working with people and are looking for a career that is constantly evolving and highly rewarding? If you are passionate about being the best...
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▷ (High Salary) L1 Technical Support Engineer
3 weeks ago
Bengaluru, India DDN Full timeJob Description DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists! This is an incredible opportunity to be part of a company that has been at the forefront of AI and high performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of...
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High Salary! Technical Support Specialist
4 weeks ago
Bengaluru, India Samsara Full timeJob Description Who We Are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of...
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▷ (High Salary) Senior Sales Executive
4 days ago
Bengaluru, India Safe Automations Group Full timePosition: Senior Sales Executive.Location: Delhi, Bangalore, Hyderabad, Chennai, Pune and KolkataKey responsibilities:- Creating sales by generating leads through market analysis and customer outreach, managing Key accounts to achieve sales targets. - Preparing technical proposals, cost and profitability analysis, negotiating contracts and building strong...
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▷ (High Salary) Senior Technical Lead
1 week ago
Bengaluru, India HCL Technologies Limited Full timeJob Description Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry...
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▷ [High Salary] Technical Architect
1 week ago
Bengaluru, India Maveric Systems Limited Full timeRole Overview: The Digital Solutions Partner plays a strategic role in guiding clients through the transformation of legacy systems into modern, scalable digital platforms. This position blends deep technical expertise with business acumen and client engagement skills to drive successful digital modernization initiatives. The role involves leadership across...
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L1 Technical Support Engineer
3 weeks ago
Bengaluru, India DDN Full timeJob Description This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare...
