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It Support Associate
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DESCRIPTIONAt Amazon we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online We hire the world s brightest minds offering them an environment in which they can relentlessly improve the experience for customers Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment Every day we solve complex technical and business problems with ingenuity and simplicity We re making history and the good news is we ve only just begun Amazon one of the top 100 companies in the United States has an immediate opening for an IT Support Associate IT Service Desk SD is the centralized IT support organization within OTS Global IT Delivery located across America Europe Prague India The team utilizes an omni-channel contact center to provide efficient streamline 24x7 IT support to Worldwide WW Operations Ops associates and internal external support for Amazon Lockers Overall SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon s ability to serve its customers on time Responsibilities include but are not limited to 1 Effective Communication Skills Demonstrating proficiency in clear and concise communication This role needs interaction with Amazon Internal customers it includes APAC EMEA AMER Operation IT team Customer support 2 Adherence to standard operating procedures SOPs is fundamental to maintaining consistency and efficiency in daily operations 3 Basic Knowledge on IT Troubleshooting on end user devices Competence in resolving issues on various client devices including desktops laptops printers and scanners 4 Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5 This position requires a flexible work schedule involving rotational shifts Providing real-time customer experience by working in 24 7 operating environment 6 Adherence to OTS Service Desk Goals Meeting targets for Response and Resolution SLA CSAT and effectively managing incidents 7 This role will be working from Bangalore BLR18 Corporate office A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired Amazon is an Equal Opportunity-Affirmative Action Employer - Minority Female Disability Veteran Gender Identity Sexual Orientation BASIC QUALIFICATIONS Bachelor s degree Diploma 6 months to 18 months of work experience Good communication skills PREFERRED QUALIFICATIONS Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools Basic Understanding and troubleshooting skills on Network Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner
