Enablement Lead, Commercial Systems

Company Description About Grab and Our Workplace Grab is Southeast Asia s leading superapp From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free we ve got your back with everything In Grab purpose gives us joy and habits build excellence while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone with heart hunger honour and humility Get to know our Team Get to know our Team Grabber Technology Solutions GTS aims to be a technology leader that provides predictive and seamless experiences to all Grab employees Grabbers We are a diverse team of technology practitioners looking to outserve Grabbers with positive personalised enterprise technology experiences We are looking for individuals who share our customer-centric and values to join our growing team Get to Know the Role We are looking for a strategic data-driven Commercial Systems Enablement Lead to join our newly transformed Commercial Systems organisation in the capacity of an individual contributor Reporting directly to the Commercial Systems Lead you will be the Directly Responsible Individual DRI for value realisation within our Software Development Lifecycle SDLC Your primary mandate is to maximise Return on investment from our Salesforce platform and ecosystem by ensuring deep user adoption proficiency and satisfaction This is a leadership role not a traditional training position You will develop a modern scalable enablement practice from scratch using Digital Adoption Platforms e g WalkMe Whatfix and data analytics to provide in-flow support You will be a trusted advisor to business leadership using adoption metrics and user feedback to influence the product roadmap and ensure technology delivery translates directly into performance and change success Workplace Type On-site in Bangalore India The Critical Tasks You Will Perform Enablement Strategy Governance Design and lead the end-to-end enablement and business readiness strategy for Commercial Systems programmes and releases ensuring understanding of strategic goals Track adoption and proficiency metrics e g system usage task completion readiness index to demonstrate impact of the programme and Return on investment Manage and govern the Digital Adoption Platform DAP setting standards for in-app guidance Establish a feedback loop to gather user insights supporting continuous improvement of systems Programme Design Content Development Build scalable blended learning experiences tailored to diverse user personas e g ILT eLearning videos quick guides knowledge base Develop in-app guidance walkthroughs task lists tips validations using the Digital Adoption Platforms to support users in real time Partner with BAs and QA teams to align training materials with business processes and final system design Maintain a central version-controlled repository of enablement content Change Management Communication Co-create change management and communication plans with programme leaders to ensure smooth adoption Conduct change impact analysis to identify role process shifts and provide targeted interventions Lead rollout communications highlighting value readiness and support resources Collaboration Performance Consulting Advise commercial leadership on adoption productivity and proficiency with data-driven insights Partner with Software Development Life Cycle teams early to integrate readiness and adoption into design Analyse usage data and support trends to uncover friction points and recommend solutions Qualifications What Essential Skills You Will Need We require 8 to 12 years of experience in technology enablement or change management with at least 5 years specifically focused on driving adoption of enterprise-scale Salesforce platforms Required Experience Platform Enablement Leadership Experience building an enablement function from scratch including strategy Goal definition and demonstrating measurable growth Digital Adoption Platforms Expertise Hands-on expertise in designing building and administering enablement programmes on a Digital Adoption Platform such as WalkMe or Whatfix Salesforce Proficiency Experience with Salesforce platform Sales Cloud Service Cloud core objects business processes and security models Development Lifecycle Experiencecollaborators working within a structured Software Development Life Cycle Agile Hybrid and collaborating with technical teams BAs Architects Developers Content Design Excellent instructional design and content development skills with proficiency in content creation and learning development tools Certifications Competencies Required Certification Salesforce Certified Administrator Other Certifications Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Cloud Consultant Desirable Certification Salesforce Certified User Experience UX Designer Leadership Experience and ability to operate as a strategic advisor to senior collaborators Data-Driven Experience interpreting usage data and identifying trends to translate insights into applicable enablement strategies User Empathy A deep sense of empathy for the user experience UX challenges in technology adoption Additional Information Life at Grab We care about your well-being at Grab here are some of the global benefits we offer We have your back with Term Life Insurance and comprehensive Medical Insurance With GrabFlex create a benefits package that suits your needs and aspirations Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all LASA volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life s challenges Balance personal commitments and life s demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique