Sr. Telecaller

Roles Responsibilities Patient Communication Handle inbound and outbound calls to from patients Provide information about healthcare services specialties and locations Confirm or reschedule appointments Data Entry Record Maintenance Update patient details in systems accurately Maintain call logs appointment status and follow-up notes Insurance Coordination Clarify patient queries regarding insurance coverage eligibility or claim status Coordinate with insurance providers if required Follow-up Feedback Follow up with patients post-consultation for feedback or ongoing care Remind patients of upcoming checkups medication adherence or test results Lead Generation Conversion Call potential patients to introduce services Convert inquiries into appointments Customer Service Query Resolution Address patient complaints and escalate to the right department Guide patients on procedures preparations and documentation needed Skills Required Excellent communication skills Basic knowledge of medical terminology Familiarity with EMR Electronic Medical Record systems Patience empathy and professionalism Attention to detail Ability to work under pressure Job Type Full-time Pay From 15 000 00 per month Benefits Health insurance Paid sick time Provident Fund Experience Tele Caller 1 year Preferred Language Hindi Preferred English Preferred Work Location In person