[15h Left] Specialist

2 weeks ago


Gurugram Gurugram India Sun Life Full time

Job Description Job Description: What Will You Do - Create, maintain and update capacity plans including timing of hiring and analysis on attrition, shrinkage and other factors impacting capacity - Support operations in planning of vacations, training, and other events - Support the creation of an annual staffing budget forecast - Collect, manipulate, and analyze data related to capacity, supply, and demand - Gather information from operations on project impacts, other factors that could impact planning or work volumes - Calculate optimal staffing levels based on forecasts, capacity models, and business constraints - Measure, assess and communicate variation from plan, including analysis of the cause and impact to KPIs of those differences - Help to balance staffing needs across different business units - Work within a team to provide analysis, insights and recommendations to senior business leaders to help them recognize areas of opportunity and drive evidence-based operational decisions - Work with forecasters, schedulers, and intraday analysts to refine plans and ensure continuity of resourcing - Provide project teams with process recommendations, workload/staffing forecasts, costs as required to support changes. - Look for ways to innovate and improve processes in a Continuous Improvement environment



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