Program Manager, Avs, Program Manager, Vendor Services

The Amazon Vendor Services team is looking for a customer-focused Program Manager who is highly organized business-focused and has analytical capabilities This Program Manager works directly with the organization s leadership team and will own developing and leading business operations running business initiatives for vendor-facing teams and driving process improvement across global business mechanisms This role is inherently cross-functional success will depend on your ability to operate efficiently across teams drive alignment or identify critical decisions debate among stakeholders and ensure accountability from contributing teams and individuals Key responsibilities and deliverables include i Subject Matter Expertise Possesses deep knowledge of the topic and is the Go-to person for anything related to the topic by AVS teams ii Program Vision Defines Develops the vision of the program owned including building 3YP plans OP1 OP2 plans for the program iii Problem Identification Solutioning Identifies key problem opportunity areas in the program by evaluating current performance seeking inputs from stakeholders and owns solutioning of the identified problems by partnering with different teams in Amazon iv Supports Product Development Partners with Amazon product teams to conceptualize and launch products that help resolve identified problem areas v Results Accountability commitment towards goals drives complex projects with focus on improving Program Metrics Delivers Opex Efficiency HC Savings expansion from the program leading to Amazon s bottom line improvement vi Owning Reviewing Mentoring Owns the execution of identified project opportunities mentors the team for execution Conducts reviews at defined frequency to check status against timelines Share project milestone status through regular updates to senior management vii Collaboration Partners with Market Place Central Program Managers in identifying process improvements best practice sharing Defines executes process improvements identified via projects Supports AM Leader in executing upstream defect elimination viii Automation Technology Partners with RBS Tech ACES Teams to automate improve processes to bring efficiencies Drives upstream defect elimination Key job responsibilities Key Skills as Program Manager in this role are 1 Program Development Developing the strategy to improve the business metrics and align with leadership 2 Stakeholder Management Understand partner teams problems identify sweet spots to enable premium relationship with key high-level stakeholders such as category leaders country managers of new MP launches 3 Deliver Results Work backwards from the business impact and customer experience to define the steps to followed track efforts and influence end results 4 Ambiguity Management You will be working in new environment where there is no clear right path or solution defined earlier 5 Business Acumen - Advanced level knowledge of customer stakeholder needs to be able to identify opportunities for RBS engagement Expert level knowledge skill of identifying input output metric levers risks and setting challenging goals 6 Building HOTW Processes Developing tech-first processes through partner teams for reducing the manual dependency to drive cost-effective and centralized teams i e Advance level knowledge of automations to drive operational efficiency 7 UDE Diving deep on the data analyzing trends inputs to provide data driven solutions to permanently eliminate the defects upstream About the team Amazon Vendor Services are a suite of services designed to help Amazon s most strategic vendors grow and deliver the best customer experience by working across all key retail levers e g selection availability operational efficiency catalog quality and marketing The service is delivered primarily through Brand Specialists assigned to specific vendors Amazon has an ambitious vision for the future of this service focusing on business impact for vendors and the categories operational scalability and vendor satisfaction BASIC QUALIFICATIONS - 3 years of program or project management experience - 3 years of working cross functionally with tech and non-tech teams experience - 3 years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel Pivot Tables VLookUps at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 2 years of data visualization and reports tools experience - 2 years of driving process improvements experience - Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization - Experience building processes project management and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner