
Retail Banking
4 weeks ago
We are seeking a dedicated Retail Banking & Customer Service representative to join our team in India. The ideal candidate will play a vital role in providing excellent customer service, assisting clients with their banking needs, and promoting our financial products and services.
Responsibilities
- Assist customers with account inquiries and transactions
- Promote and sell banking products and services
- Resolve customer complaints and provide effective solutions
- Maintain accurate customer records and documentation
- Conduct financial transactions efficiently and accurately
- Support branch operations and adhere to compliance regulations
- Identify customer needs and recommend appropriate services
Skills and Qualifications
- Bachelor's degree in Finance, Business Administration, or a related field
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Basic understanding of banking products and services
- Customer service orientation and problem-solving skills
- Ability to work in a fast-paced environment
- Attention to detail and strong organizational skills
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