Process Design Consultant I

About UsAt Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world Were devoted to being a diverse and inclusive workplace for everyone We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being Bank of America believes both in the importance of working together and offering flexibility to our employees We use a multi-faceted approach for flexibility depending on the various roles in our organization Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference Join us Global Business ServicesGlobal Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed globally integrated delivery model and globally resilient operations Global Business Services is recognized for flawless execution sound risk management operational resiliency operational excellence and innovation In India we are present in five locations and operate as BA Continuum India Private Limited BACI a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process OverviewBank of America has a strong culture of continuous improvement a key driver of the Banks Responsible Growth strategy At Bank of America it is every employees responsibility to find ways to simplify how we deliver for our clients and employees Simplification drives savings which can be reinvested into things that are important to our employees customers and stakeholders which in turn drives Responsible Growth Organizationally Global Business Services GBS delivers technology and operations capabilities to Bank of Americas 8 lines of business LOB and enterprise functions including Global Operations and Global Technology The work executed by the approximately 28 000 GBS employees touches almost every part of the Bank The GBS Operational Excellence team focuses on using data insights and exercising a never-ceasing intellectual curiosity to capitalize on GBS unique vantage point within the Banks organization to find ways to simplify work across the Bank The GBS Operational Excellence Process Design Consultant I I is responsible for supporting enablement programs that drive high-impact process improvement across Global Business Services Works closely with GBS Operational Excellence process engineers to achieve breakthrough productivity improvements Fosters a continuous improvement mindset by enhancing process management skills capabilities Responsibilities Conducts Process Activity Deep Dives powered by data analytics to identify opportunities to simplify transform and continuously improve GBS-performed processes operations technology and or activities includes impact assessment and business case development As appropriate drives adoption of data-driven OpEx leveraging key data e g Activity Maturity Framework Work Type and Workplace Enabler WPE Engages with business partners to analyze processes and activities and identify opportunities for simplification by utilizing sound process improvement models and techniques Manages design or redesign of processes or activities using Design Thinking Six Sigma methodologies Integrates best practices with process design to ensure continuous process improvement Effectively challenges the status quo and communicates with leaders managers peers and business partners on strategy deliverables timelines and support needed Partners with GBS OpEx Process Design Managers to develop and execute plans including ongoing success measures to sustain the change Leveraging GBS enterprise-wide perspective to identify and promote horizontal opportunities especially related to Tech with Ops Provides structured insights for broader evaluation and solutioning Fosters a culture of continuous improvement simplification and innovation across GBS Supports a traceability mindset whereby operational excellence success is quantified and measured Applies integrated understanding of technology operations and risk perspectives to propose and accelerate solutions Ensures stakeholders partners are engaged all impacts are identified appropriate forums reviews routines are leveraged for socialization and requisite approvals Enables GBS participation in ideation frameworks e g Speak Up SIM Enterprise Process Owner Liaison GO Tech with Ops GBS Acts as a Brand Ambassador and advocate for the Operational Excellence function Works both independently and as a team member and among diverse viewpoints to determine the best path forward Applies good sense of judgment knowing when to escalate and how to manage expectations Applies analytical and problem-solving skills and adapts quickly to new technologies methodologies and systems Manages GBS OpEx idea pipeline including SpeakUp GBS OpEx Portal and SIM RequirementsEducation Bachelors DegreeExperience range 15 yearsFoundational SkillsThinking Skills Skillful communication and consulting abilities to ask the right questions using tools and visual materials to uncover root causes to business challenges identify opportunities and make recommendations Analytical skills with ability to comprehend document evaluate and improve complex business processes Having a good understanding of industry trends Doing Skills Demonstrates outward ownership on all assignments Ability to work in a fast-paced environment with strong attention to detail and accuracy Effectively deals with ambiguity and adapts to changing circumstances Ability to facilitate meetings capture key outcomes actions and own project process documentation Relationship Skills Ability to work with diverse team members in virtual environment Comfortable interacting with a large variety of stakeholders and senior leaders Ability to work independently and collaboratively to ensure timely business outcomes General Business Competencies Proficient Microsoft Office products Word Excel PowerPoint Visio required Strong organizational skills and the ability to manage priorities without sacrificing quality or timelines Desired Skills 15 years related experience in Process design and or project management support experience Design Thinking and or Six Sigma Green Belt Lean Certified Strong understanding of the Banks Single Process Inventory SPI design and construct Flexible with changing priorities and work assignments Strong understanding and working knowledge of Global Business Services exposure to Technology and Operations collaborative working environment Ability to navigate effectively creatively through roadblocks in a professional diplomatic demeanor Experience with process quality and performance improvement Good foresight for detecting risks and thinking of creative ways to solve mitigate the risks Experience with PPRT and Bank of America Change Management standards Job Location Gurugram Hyderabad Mumbai Chennai Gift CityShift Timings 1 00 PM to 10 00 PM