28/02/2025) Chargeback Analyst

3 weeks ago


Gurgaon, Haryana, India Accertify Full time

Trusted by many of the largest companies globally Accertify is the leading digital platform assessing risk across the entire customer journey from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management Accertify helps maximize revenues and user experience while minimizing loss and customer friction We offer ultra-fast decision-making and precise control ensuring our customers are always confidently in the drivers seat and ready to MoveAtTheSpeedOfRight Be in the drivers seat of your career as a Chargeback Analyst with the industry leader- and build a career you can trust As a Chargeback Analyst you will help facilitate Accertifys overall mission of delivering exceptional digital experiences by researching and decisioning on high-risk e-commerce transactions for Clients across all industries Responsibilities Performs manual review of queued transactions to determine the likelihood of fraud Prioritizes work to meet and exceed deadlines Independently resolves problems that require in-depth investigation and or research Constantly communicates fraud trends and shares best practices with peers and leaders Maintains professional persistence when reviewing transactions or speaking with customers Develop Client-specific expertise to support a model-first vision further Utilizes fraud platform features to build upon initial familiarity with Client risk profiles Works well with a team of industry experts to monitor real-time fraud decisioning software Thoroughly researches transaction risk utilizing both new and existing tools Report platform issues as they arise and proactively identifies potential impacts on Clients Maintains adherence to regulatory operational and compliance standards Minimum Qualifications Bachelors Degree required 0-3 years of experience preferred Strong desire to build a career in the fraud or Chargeback industry Previous e-commerce fraud prevention investigation or similar experience preferred but not required Fine-tuned organizational analytical and critical thinking skills strongly desired Exceptional problem-solving skills Displays confidence in making decisions independently Must be able to work in a fast-paced ever-changing environment Strong internet research skills with the ability to navigate multiple systems at once Demonstrated experience and or strong working knowledge of Microsoft Office Suite Must be able to work morning afternoon and evening shifts including non-business hours overnights weekends and holidays This is a hybrid role working from our Accertify Gurgaon campus Powered by JazzHR Accertify


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