Service Desk
2 days ago
We are looking for experienced Service Desk End User Support Engineers to provide Level 1 and Level 2 technical support across the enterprise This role is critical in ensuring uninterrupted productivity for end users by delivering efficient support across service desk operations basic infrastructure troubleshooting including Virtual Desktop Infrastructure VDI AVD environments Key Skills Qualifications 5 years of experience in IT support or service desk roles Hands-on with ITSM tools ServiceNow or equivalent Strong knowledge of Microsoft 365 Outlook Teams OneDrive SharePoint Windows Mac endpoint management Intune SCCM patching Basic knowledge of Active Directory user groups policies Familiarity with VDI AVD environments Excellent customer service and communication skills Responsibilities Handle incidents service requests and access issues via multi-channel support phone email portal Troubleshoot O365 VPN endpoint and application issues Escalate complex tickets to the Infrastructure or Network teams Maintain Service Desk knowledge base articles and FAQs Ensure SLAs are met P1-P4 priority handling Support Digital Employee Experience DEX monitoring and reporting Should have excellent communication skills and a strong customer-service mindset Spanish language proficiency is optional but highly desirable and considered an advantage Who We are SmarTek21 founded in 2006 is an innovative digital transformation leader dedicated to empowering organizations through design-led data-centric solutions We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business At the heart of our approach is Design-Led Engineering where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps Data Engineering and analytics Testing Automation and support and comprehensive Managed Application and Infrastructure Services We ve evolved from our consulting and development roots into a full-spectrum service provider integrating advanced technologies like Generative AI GenAI to facilitate our clients seamless transformative digital journeys A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence At SmarTek21 you ll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide SmarTek21 is committed to fostering a diverse and inclusive environment We encourage applications from individuals of all backgrounds and experiences Powered by JazzHR
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Service Desk-service Desk
1 week ago
India Zensar Technologies Full time**What's this role about? **Here's how you'll contribute**: You'll do this by: Core Skills: Desired Skills: **How we’d like you to lead**: JD - **Job Title**:Service Desk Services-L1** **About Zensar**: Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in...
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Service Desk
3 days ago
India SmarTek21 Full time ₹ 8,00,000 - ₹ 12,00,000 per yearWe are looking for experienced Service Desk & End User Support Engineers to provide Level 1 and Level 2 technical support across the enterprise. This role is critical in ensuring uninterrupted productivity for end users by delivering efficient support across service desk operations, basic infrastructure troubleshooting, including Virtual Desktop...
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Service Desk-service Desk
7 days ago
India Zensar Technologies Full timePFB the Roles & Responsibilities of AMS team: 1) Service Desk Knowledge and strong communication 2) Call handling experience 3) Remote Team coordination with multiple 4) Must have strong communication skills (mandatory) 4) Basic2Average / Basic2Moderate understanding of coding (DOTNET) 5) Basic2Average / Basic2Moderate understanding of Database and SQL...
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Service Desk Analyst
1 week ago
india TransPerfect Full timeOVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...
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Agent Service Desk
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India SITA Full timeAgent Service Desk-35999 **Profession** Service Operations **Work Location** Middle East, India & Africa-Jordan-Amman **Schedule** Full-time Description **PURPOSE**: The Service desk agent is the primary point of contact for customers and has the responsibility to ensure that all incidents are resolved and change requests handled within the agreed...
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L1 Service Desk
18 hours ago
India DigitalRemoteServices Full timeAt Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Key services include scalable cloud solutions, advanced remote collaboration tools, comprehensive IT...
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L1 Service Desk
18 hours ago
India DigitalRemoteServices Full timeCompany Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Key services include scalable cloud solutions, advanced remote collaboration...
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L1 Service Desk
12 hours ago
India DigitalRemoteServices Full timeCompany Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Key services include scalable cloud solutions, advanced remote collaboration tools,...
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Service Desk Engg
1 day ago
India growel softech Full timePlease share relevant profiles with rate card, interview available slot, DOJ service desk engg 5+yrs pan India
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Service Desk Analyst
1 week ago
Bengaluru, India Capgemini Engineering Full timeJob Description Service Desk Analyst Location: PAN India Experience: 24 years Choosing Capgemini means choosing a place where youll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience...
