Service Desk

22 hours ago

India Smartek21 Full time

We are looking for experienced Service Desk End User Support Engineers to provide Level 1 and Level 2 technical support across the enterprise This role is critical in ensuring uninterrupted productivity for end users by delivering efficient support across service desk operations basic infrastructure troubleshooting including Virtual Desktop Infrastructure VDI AVD environments Key Skills Qualifications 5 years of experience in IT support or service desk roles Hands-on with ITSM tools ServiceNow or equivalent Strong knowledge of Microsoft 365 Outlook Teams OneDrive SharePoint Windows Mac endpoint management Intune SCCM patching Basic knowledge of Active Directory user groups policies Familiarity with VDI AVD environments Excellent customer service and communication skills Responsibilities Handle incidents service requests and access issues via multi-channel support phone email portal Troubleshoot O365 VPN endpoint and application issues Escalate complex tickets to the Infrastructure or Network teams Maintain Service Desk knowledge base articles and FAQs Ensure SLAs are met P1-P4 priority handling Support Digital Employee Experience DEX monitoring and reporting Should have excellent communication skills and a strong customer-service mindset Spanish language proficiency is optional but highly desirable and considered an advantage Who We are SmarTek21 founded in 2006 is an innovative digital transformation leader dedicated to empowering organizations through design-led data-centric solutions We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business At the heart of our approach is Design-Led Engineering where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps Data Engineering and analytics Testing Automation and support and comprehensive Managed Application and Infrastructure Services We ve evolved from our consulting and development roots into a full-spectrum service provider integrating advanced technologies like Generative AI GenAI to facilitate our clients seamless transformative digital journeys A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence At SmarTek21 you ll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide SmarTek21 is committed to fostering a diverse and inclusive environment We encourage applications from individuals of all backgrounds and experiences Powered by JazzHR

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