15h Left: Vice President

3 weeks ago

Noida, Uttar Pradesh, India EXL Service Full time

Digital CX - Capabilities Solutions LeadExperience 20 yearsLocation NCR Bangalore PuneWork Mode HybridShift Timing 1 30 pm 11 30pmTechnical Skills Strong technical background with a solid understanding of conversational AI technologies machine learning natural language processing and software development methodologies Experience in integrating conversational AI solutions with various telephony platforms like Amazon Connect Avaya Genesys Fiv9 and CRM systems like Salesforce Zendesk MS Dynamics Experience in software development and deployment in cloud-native application Must have done data and AI led digital transformation work in the contact center environment Must be very good with various programming and scripting languages like Java Node JS Python Groovy etc Must have done socket programming data streaming VOIP etc Must have built API using SpingBoot frameworks Next NEST js or any other web framework Must have good knowledge on databases RDS NoSQL Good to have exposure or working knowledge of one or more BPMN frameworks platforms like Apache Camel Comunda Activiti etc Must be hands-on with tools like Git BitBucket etc Must have good knowledge of DevOps and with Jenkins deployment pipeline or similar technologies Good to have an understanding of SDLC e g Agile Scrum etc Have good knowledge of data structures and must be very good at analytical and problem-solving Strong background in Natural Language Processing NLP deep learning Large Language Models LLMs Retrieval-Augmented Generation RAG Experience with deep learning frameworks like PyTorch or TensorFlow Experience with cloud platforms AWS Azure GCP for deploying AI models Leadership Skills Demonstrated leadership and team management skills with the ability to inspire guide and develop a diverse team of professionals Excellent client-facing skills including effective communication relationship-building and negotiation abilities Excellent problem-solving skills and the ability to think critically and creatively Strong communication skills and the ability to work effectively in a team environment Leadership qualities with a proactive and collaborative approach Excellent project and stakeholder management BE BTech MCA Ph D from tier I II institute in CS or related field

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