Network Engineer-collaboration

3 weeks ago


Bangalore Karnataka, India Locuz Enterprise Solutions Full time

Job Summary The Cisco Collaboration Engineer will be responsible for designing implementing and supporting Cisco Unified Communications UC and Collaboration solutions across enterprise environments The ideal candidate will have hands-on experience with Cisco Unified Communications Manager CUCM Unity Connection IM P Expressway and related voice video technologies ensuring seamless voice video and messaging communication for the organization Key Responsibilities Architect end-to-end Collab solutions using Cisco Collab products CUCM Unity IM P CMS Expressway UCCX and VC end points Configure and troubleshoot voice gateways CUBE MGCP SIP H 323 and SIP trunks with carriers Manage call routing dial plans SRST and QoS configurations Perform system upgrades patches and backup restore operations Integrate UC systems with Microsoft Teams Webex and third-party applications Monitor system performance and resolve incidents within SLA timelines Participate in migration projects such as on-prem to hybrid cloud UC deployments Maintain documentation of configurations change records and design diagrams Collaborate with security and network teams to ensure system stability and compliance Drive adherence to ITIL processes incident change problem and ensure documentation SOPs are up to date Project implementation as per timeline and CSAT Hand on experience - Cisco CUCM Unity Connection IM P Expressway CMS and CUBE Troubleshoot common issues - SIP RTP SRST dial plans call routing and codec negotiation Analyse Logs - VoIP troubleshooting using RTMT Wireshark and debugs Understanding of network fundamentals QoS VLANs IP routing DNS DHCP Experience with Webex Control Hub Jabber and Microsoft Teams integration Must-Have Skills Bachelors Engineering in Computer Science Electronics Active CCIE Collab Mandatory Collaborative cooperative and commitment mindset Team Player and excellent team Management Skill Project Planning Resource management and documentation


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