Student Onboarding Executive

About NxtWave: NxtWave is founded by Rahul Attuluri (Ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023, NxtWave raised ₹275 crore led by Greater Pacific Capital, a leading international private equity firm. The startup is also backed by Orios Ventures, Better Capital, and marquee angels, including founders of some of India’s unicorns. NxtWave is one of India’s fastest-growing Ed-Tech startups, revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with its CCBP 4.0 programs. As an official partner for NSDC under the Ministry of Skill Development & Entrepreneurship, Government of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Government of India, and Startup India, NxtWave has earned a reputation for excellence. The startup has received accolades such as ‘The Greatest Brand in Education’ in a research-based listing by URS Media, a leading international media house. NxtWave has also been honored with the "Startup Spotlight Award 2023" by T-Hub on its 8th Foundation Day. Recently, NxtWave’s founders, Anupam Pedarla and Sashank Gujjula, were honored in the 2024 Forbes India 30 Under 30 for their exceptional contribution to transforming the tech education landscape in India. The edtech brand eliminates the entry barrier to learning tech skills by offering vernacular content and interactive learning. Learning in one’s mother tongue helps achieve higher comprehension, deeper attention, longer retention, and greater outcomes. Presently, NxtWave has paid subscribers from 647+ districts across India. In just 2.5 years, CCBP 4.0 learners have been hired by 2000+ companies, including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more. - Know more about NxtWave: https://www.Ccbp.In - Our LinkedIn page: https://www.Linkedin.Com/school/nxtwavetech/mycompany/ - Youtube Channel - https://www.Youtube.Com/c/NxtWaveTech What are we looking for? A Pre-Onboarding Executive with excellent communication skills in (Telugu / Tamil / Kannada / Malayalam / Marathi / Hindi), along with good proficiency in English. We are looking for empathetic and detail-oriented individuals who can: - Clearly communicate program details, compliance, and policies to both students and parents. - Ensure 100% transparency, eliminate miscommunication, and gain explicit consent before program registration. - Work with discipline, empathy, and precision in a high-growth EdTech environment. - Prior experience in calling/customer-facing roles with basic knowledge of Google Sheets is required. Experience in EdTech is preferable but not mandatory. What will you be doing? - Conduct structured verification calls with students and parents to explain program, policies, fees, EMI setup process, placements/internships, and support services. - Collaborate closely with the different teams for seamless handover to the next department. - Provide feedback to improve communication scripts and internal alignment. - Support in audit processes related to communication quality and compliance. - Stay flexible in handling calls, audits, and messaging responsibilities based on department requirements. - If any escalations arise during the call, take ownership to resolve concerns and retain the student, ensuring smooth continuation of the registration process. - Take complete ownership of the lead until it is successfully handed over to the next department Languages Known: - Native speaker of Telugu / Tamil / Kannada / Malayalam / Marathi / Hindi (any one or multilingual) - Good proficiency in English is an added advantage. Work Location & Working Days: - Work Location : Hyderabad - 6-Day Work Week with rotational weekly off (depending on business inflow). - Experience : 1- 2 years