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Recruiting Operations Senior Analyst
4 weeks ago
Job Category
Employee Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
The Recruitment Operations Senior Analyst will collaborate with recruiters, hiring managers, and HR leadership to identify areas for improvement, implement solutions, and provide insightful reporting on key recruitment metrics. This role requires a blend of analytical acumen, project management skills, and a deep understanding of recruitment best practices. The successful candidate must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is experienced in supporting a variety of HR disciplines.
Responsibilities:
- Manage the cases received in the Recruitment Operations Queue. Follow through to ensure case is resolved and closed appropriately and satisfactorily.
- Manage a support model for our client groups within and outside of recruiting (Candidates, Employees, Legal, Background Vendors, Hiring Managers, ESBPs, Recruiting Coordinators, etc) and provide excellent customer services to these client groups.
- Collaborating with hiring managers, recruiters, HR teams, and other stakeholders to ensure a smooth recruitment process.
- Execute Background Investigation process for candidates and employees.
- Partner with various internal compliance teams, external government agencies, and vendors to usher employees throughout the process.
- Manage all Recruitment Audits (daily, weekly, monthly, quarterly, and off-cycle audits) and adhere to compliance.
- Understand recruiting compliance and various compliance-related activities - audits, narrative refreshes, walkthroughs, and familiarity with key recruiting controls.
- Identifying and eliminating inefficiencies in the hiring process.
- Recognize opportunities for efficiencies in processes, and come forward with recommendations and plans to put changes in place.
- Partner closely with Business Technology (BT) and HR Technology teams and perform system testing for enhancements/updates.
- Generating reports and dashboards to provide insights into recruitment operations performance.
- Be Innovative and be able to use Agents and other tools for optimisation/automation
- Continuously improving recruitment operations processes based on data and feedback.
- Communicate clearly and professionally with internal employees about personal data and detailed processes, ensuring a smooth process and excellent experience for all.
- Focusing on improving the candidate experience throughout the recruitment process.
- Support and partner with a global team. We have Ops team members and Recruiting clients in all regions (AMER, EMEA, JAPAC).
- Meet all internal team service level agreements (SLAs).
- Maintain confidentiality at all times.
Minimum Qualifications:
- 6 to 9 years of experience in an Recruitment Operations or HR Operations.
- Proficiency in Google Apps, Excel, and Workday.
- HR/Recruiting Audit, Compliance, Investigation program experience.
Preferred Skills Qualifications:
- Strong communication skills with ability to communicate with brevity and purpose.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Ability to prioritize and effectively manage deadlines.
- Ability to navigate a highly matrixed and complex working environment.
- Ability to build relationships across teams.
- High level of interpersonal skills with the ability to work with multiple groups, including remote teams, and build strong personal networks across a complex, fast-moving organization.
- Ability to handle sensitive and confidential information with discretion.
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