Rb - Branch Control Unit: Centralized Process Management - Gold Governance

RB - Branch Control Unit Centralized Process Management - Team INTERNAL USAGE No of Vacancies Reports to RB - Branch Control Unit Centralized Process Management - Team Member Is a Team leader NO Team Size NA Grade AM DM SM AVP Business Department Branch Banking Sub-Department BCU Location COO2 A NPC Axis House Airoli Navi Mumbai About Central BCU The central Ops team plays a crucial role in the successful management of gold loan operational activity periodical review and amendment of Gold Loan Ops Manual and Standard operation process ensuring that branches are supported with query resolutions within TAT handling EWM related vendor queries and payment process enhancing system efficiency post consultation with all relevant stake holders and audit compliance regulatory is maintained By focusing on these key areas the team can enhance operational effectiveness and contribution to the overall success of the gold loan business of the bank About the Role Centralized Process Management - Team is responsible to handle perform various operational processes handling branch support queries escalation within TAT managing vendors for EWMs System enhancements and UATs SOP preparations EDM publishing and ensure compliance to the internal regulatory requirements Audit Generate various operational reports through BIU team Key Responsibilities Ensuring smooth and efficient operations across all central functions including but not limited to Branch support queries and customer complaints handling Managing Branch Governance activities MIS preparation Publishing Monitoring Managing vendor bill payment Managing EGRC Thematic CXT IAD Concurrent RBI Regulatory audit Managing new projects System developments UAT BIU MIS etc Gold loan Process and CMC review new initiatives Preparing and publishing of EDMs FAQ Gold loan branch governance dashboard monthly Internal Team interactions Handling UAM request System enhancements UAT Miscellaneous activities Coordination with BIU for various reports Gold Loan dashboard Customer complaints handling through CRM Identification of system bug and suggesting new system enhancement SOP preparation Weighing Machine calibration Tracking and Updation Vendors Bill processing AMC arrangements Supporting for Branch Expansion Insurance refund monitoring Provisioning activity Identifying and empanelment of new vendor for stationery supply Qualifications Optimal qualification for success on the job is Graduate Post Graduation from a recognized institute He or She should be a seasoned banker with core banking experience of 02-10 Years Role Proficiencies For successful execution of the job a candidate should possess the following Proficiency in managing handling operational activities of gold loan and branch governance He or she should also have deep understating of how the business works Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses