Shift Lead

19 hours ago

Pune India StaffLink Express Full time

Job Description Skill: Shift Lead Job ID: 385222 Relevant Experience: 5+ years Location: Pune Grade: BPO 3/4 Salary Package: 9 12 LPA Shift timings: 2.00 PM IST to 11 PM IST Qualification: Graduate Job Description: Be the subject matter expert and the reference point for the Access Management team Perform user access management by provisioning or de-provisioning user access Representing the team in meetings as required Knowledge of Access Review/Attestation Management Folder access permissions Privileged access controls Closure of raised incidents Handling queries related to password resets, login issues etc. Monitor the request queue, team mailboxes, review and follow SOP procedures to add, edit or delete specific accesses for specific systems as requested. Respond to general questions about access requests. Follow up with required approvers/stakeholders for approvals or clarifications through phone, email or tickets. Contribute to the Knowledge Management Database. Record events and problems and their resolution in knowledge base/SOP Read and review the standard operating procedures and required training materials. Create additional documentation, as needed to support the process. Engage in knowledge transfer session for any newly on boarded application that comes under the scope of user access management. Direct unresolved issues to the next level of support personnel Creating KPIs for BAU processes Experience of Active Directory group management Knowledge of least privilege methodology with access permissions Requirement: Candidate must be graduate in any stream 5+ years in Access Management area. Proficiency in English; Good communication skills both written and spoken. Flexibility in working in a 24/7 shift model **TCS does not accept rehires** **Graduation is compulsory** - **PAN and DOB is required for Employee Profile creation**

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