Program Manager

1 week ago

Noida India Tata Cummins Full time

Job Description

Job Description

Key Responsibilities:

Relationship Building And Management

- Act as the primary point of contact for a portfolio of existing loan customers
- Develop and maintain strong, trust-based relationships with sellers through regular communication, proactive engagement, and a deep understanding of their business needs and financial goals
- Ensure high levels of customer satisfaction by providing exceptional service and acting as an advocate for their needs within the organization
- Establish approachability and build rapport to facilitate open discussions about their financial requirements
- Provide priority service to assigned sellers, ensuring timely responses and efficient resolution of queries or concerns

Cross-Selling And Upselling

- Proactively identify opportunities to cross-sell relevant financial products and services (e.g., additional loan products, insurance, payment solutions, business tools) based on the sellers & current and potential future needs
- Effectively upsell existing loan customers to higher-value products or services that align with their growing business requirements
- Develop and implement targeted strategies and campaigns to maximize cross- selling and upselling conversions within the assigned portfolio
- Clearly articulate the features, benefits, and value proposition of various financial products and services to sellers
- Conduct thorough needs analysis to recommend the most suitable solutions for each seller

Target Achievement And Performance Monitoring

- Be responsible for achieving and exceeding assigned targets for cross-selling and upselling revenue, product penetration, and other key performance indicators (KPIs)
- Analyze sales data and identify trends, opportunities, and areas for improvement
- Implement effective sales techniques and strategies to consistently meet and surpass targets
- Maintain accurate records of customer interactions, sales activities, and outcomes

Why Join Us

- Opportunity to lead and shape the technology landscape of a rapidly growing fintech

division.

- Work on cutting-edge digital lending solutions with industry-leading professionals.
- Competitive salary and benefits for the right candidate.
- A collaborative, innovative, and dynamic work environment.

If you are a seasoned technology leader passionate about fintech innovation, we would love to hear from you Apply now to be a part of our exciting journey.

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