Technical Lead, Salesforce Crm Analytics

Colt provides network voice and data centre services to thousands of businesses around the world allowing them to focus on delivering their business goals instead of the underlying infrastructure Technical Lead Salesforce CRM Analytics Job ID 35502 Job Level PT1 Job Location Gurgaon Bangalore Function Digital Information Office DIO Employment Type Perm FTC Working pattern Hybrid Why we need this role At Colt we are changing the perception of our business and industry sector As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level Colt provides world-class network and communications services to information-intensive businesses across Europe Asia and North America With local market understanding and global reach - Colt is big enough to deliver and small enough to care Software Engineering Specialist is responsible to bring deep technical expertise to advance software development practices and delivering high-quality solutions tailored to Colt s requirements They provide necessary technical leadership to the teams and collaborate with stakeholders to understand business requirements and provide technical input What will you do Leadership Lead architecture and design discussions with technical architects data architects solution architects technical teams and developers Lead the implementation configuration and optimization of Salesforce Customer 360 to meet business requirements Platform Development Expertise in Salesforce Data Model objects fields relationships and how to design custom data models using CRM Analytics for business needs Design and develop scalable high-performing solutions across Sales Cloud and CRM Analytics Design and develop custom solutions on the Salesforce platform using Apex Visualforce Lightning components and other Salesforce technologies Ensure data integrity security and compliance within the Salesforce environment Expertise in tools like Process Builder and Flow Builder Expertise in AI-driven Salesforce solutions such as Salesforce Einstein for predictive analytics insights and personalization Einstein Analytics Einstein Prediction Builder etc Stay updated with Salesforce innovations and emerging technologies to optimize solutions Support business teams in identifying opportunities for automation and process improvements Integration Development Extensive knowledge of integrations between Salesforce and other enterprise systems using APIs middleware tools like MuleSoft third-party tools data loader and data integration techniques Extensive experience on Salesforce s REST and SOAP APIs for integration with third-party systems Ensure seamless data flow and synchronisation between Salesforce and external systems Troubleshoot and resolve integration issues ensuring data integrity and consistency Data Management and Governance Ensuring high data quality implementing validation rules and following best practices for data governance in Salesforce Reporting Analytics Creating custom reports dashboards and leveraging Salesforce Einstein Analytics for deeper insights Data Security Understanding of data security sharing rules field-level security roles and profiles in Salesforce Customer 360 Implementation Unified Customer View Design solutions that aggregate customer data from across all Salesforce Clouds Sales Service Marketing etc to create a 360-degree customer view Customer Journey Mapping Mapping out the customer journey across touchpoints to improve customer experience and engagement Customer Segmentation Leveraging data for segmentation and personalization strategies especially with Marketing Cloud and Sales Cloud Quality Assurance Conduct code reviews to ensure code quality performance and security Develop and execute unit tests integration tests and user acceptance tests Troubleshoot and resolve issues related to Salesforce applications and integrations Documentation Training Create and maintain technical documentation for Salesforce solutions and integrations Provide training and support to end-users and team members on Salesforce functionalities and best practices Skills Applications System Design Applications Development System Maintenance and Enhancement System Development Life Cycle Applications Knowledge Education A bachelor s or master s degree in computer science software engineering or closely related field What we offer you Looking to make a mark At Colt you ll make a difference Because around here we empower people We don t tell you what to do Instead we employ people we trust who come together across the globe to create intelligent solutions Our global teams are full of ambitious driven people all working together towards one shared purpose to put the power of the digital universe in the hands of our customers wherever whenever and however they want We give our people the opportunity to inspire and lead teams and work on projects that connect people cities businesses and ideas We want you to help us change the world for the better Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt From day one you ll be encouraged to be yourself because we believe that s what helps our people to thrive We welcome people with diverse backgrounds and experiences regardless of their gender identity or expression sexual orientation race religion disability neurodiversity age marital status pregnancy status or place of birth Most recently we have Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 and growing Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you For more information about our Inclusion and Diversity agenda visit our Benefits Our benefits support you through all parts of life for both physical and mental health Flexible working hours and the option to work from home Extensive induction program with experienced mentors and buddies Opportunities for further development and educational opportunities Global Family Leave Policy Employee Assistance Program Internal inclusion diversity employee networks A global network When you join Colt you become part of our global network We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech