▷ Urgent US-Voice Process customer Service

7 days ago


Noida, India Orcapod Full time

US Voice Process customer Service (CVS) Key Responsibilities: - Make outbound calls to US-based insurance companies /patients / Helpdesk as per process requirements. - Engage customers in meaningful conversations to promote products/services or gather required information. - Achieve daily/weekly/monthly Targets and conversion targets. - Handle objections professionally and escalate complex issues when necessary. - Collaborate with team leads and quality analysts to improve call quality and performance. - Ensure compliance with company policies and US calling regulations Required Skills & Qualifications: · Bachelor’s degree or equivalent. · 1–4 years of experience in outbound calling for US clients. · Open to Work from Office · Excellent verbal communication and interpersonal skills. · Familiarity with CRM tools and call centre software. · Open to working night shifts and adapting to US time zones. · Goal-oriented with a positive attitude and strong work ethic. Knowledge of US culture and customer behaviour Location – Kolkata/ Noida Rate- up to 5 LPA and case to case basis Shift- Night shift (Work from office )



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