Inside Sales Coordinator

DESCRIPTION Key Responsibilities Responds to incoming customer calls emails qualifies them and routes the qualified contacts and leads to associated sales professional s Compiles budgetary quotes for simple to complicated jobs by gathering technical data customer presentations lead time and others for customer facing sales force Gets involved in customer visits and events makes decisions where there is no clear procedure outlined Receives and processes orders issues order acknowledgements invoices and shipping notices for simple to complicated jobs Communicates order status inventory status and other associated information to customer facing sales force and identifies any issues Resolves customer issues where applicable engages other for resolution where applicable including shipment and after sale Periodically reviews and reports inventory stock levels takes action and creates orders if needed Actively supports all branch personnel in the sale of products to retail customers across varying levels of tasks RESPONSIBILITIES Competencies Action oriented - Taking on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm Collaborates - Building partnerships and working collaboratively with others to meet shared objectives Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Customer focus - Building strong customer relationships and delivering customer-centric solutions Channel Awareness - Explains and contextualizes industry structure dynamics and path to market in order to advance organizational goals Account Planning - Identifies objectives to drive execution of business and or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets Adapts to target audience - Explains complex topics significant technical data subject matter expertise etc in such a way that the target audience e g sales professionals customers training vendors etc can understand retain and use the information Integrates Customer Perspective - Incorporates an understanding of the customers perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue Sales Forecasting - Collects and assesses customer data from internal and external sources compares against historical data to determine useful inputs and create a forecast of future consumption patterns Sales Pipeline Management - Plans proactively for successful execution of account territory-level sales strategies and plans based on current pipeline evaluates pipeline health size contents progress adjusts sales strategy plans or high impact activities accordingly as applicable coaches sellers in order to achieve sales objectives Sense Making - Through a series of diagnostic and probing questions and research develops and or supports an intimate understanding of the customer needs behaviors and or their buying journey Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer Values differences - Recognizing the value that different perspectives and cultures bring to an organization Education Licenses Certifications High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations This position may require licensing for compliance with export controls or sanctions regulations Experience Requires significant relevant work experience or specialized skills obtained through education training or on-the-job experience QUALIFICATIONS Skills Required - Primary Secondary sales Mitwa Connect Fleet connect Job Sales Organization Cummins Inc Role Category Hybrid Job Type Office ReqID 2415162 Relocation Package Yes