Senior Travel Specialist

Job Description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we&aposre looking for passionate people to join our mission. If you&aposre ready to help the world&aposs best companies optimize their digital applications, we invite you to explore a career with us

Your opportunity

As the Senior Analyst in the Travel team, youll support the Travel team in functions comprising the global employee Travel and Expense management at Bangalore. Managing compliance with Travel and Expense policy, P-Card policy, working on all change management projects on Travel, Expense and Card programmes. Youll report to the Manager, Travel.

What Youll Do

- Possess comprehensive knowledge of Travel, Expense, and Card programs, and have had worked on these areas in the past roles
- Proficiently understand and navigate systems such as Navan, Coupa, Expensify, Netsuite, Workday, Bank Integration, and Card feed programs.
- Support your team to serve as the initial point of contact for internal escalations, navigating through process challenges.
- Ensure internal customer focus in getting the SLAs achieved across all requests from employees for hotel, airfare bookings and to reimburse their claims timely.
- Manage financial close-related activities, including accruals, T&E schedules, and reconciliations.
- Review team tasks, identify delays, and provide solutions for timely completion.
- Exercise judgment in highlighting risks and opportunities and addressing auditors requirements.
- Collaborate with the Global Process Owner, manage approvals, and understand statutory requirements and legalities.
- Help to identify compliance risks and provide remediation strategies.
- Prepare and maintain up-to-date process documentation, emphasizing continuous improvement.
- Contribute to ongoing projects by actively participating in testing activities and engaging with individuals across the employee life cycle.

This role requires

- Experience of at least 6+ years in implementing and managing Travel, Expense and Card program mentioned above
- Bachelors degree in a relevant field
- Demonstrated expertise in process analysis, documentation, improvement and automation
- Strong computer and data analysis skills using Navan, Coupa, Expensify, Concur, Concur detect (Appzen), Card program reporting requirement
- Strong communication, relationship building, influencing, persuasion, presentation, and conflict resolution and business analysis skills
- Consistently demonstrates high integrity combined with good business judgment and strives to identify, recommend and select the best overall solution for service now.
- Absolute integrity of internal controls over all finance/accounting activities that can affect the completeness and accuracy of its financial reporting
- Time sensitive on all deliverables and available to handle seasonal variation in terms of varied functional requirement
- Should have attention to detail with the ability to present/articulate analytical results and facilitate decision-making

Bonus points if you have

- Experience in working travel teams in large organizations in the SaaS space
- Experience in managing deliverables across time zones

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities, and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [Confidential Information].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

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