Slimming Head

Job Description Skills: Team Leadership, Nutrition Planning, Weight Management, Sales, Revenue Generation, Dietetics, We are seeking a visionary experienced Sliming Head for our VLCC Clinic. To provide a wide range of exceptional beauty services to clients, enhancing their appearance and well-being while adhering to VLCCs standards and creating superior customer satisfaction. Department: Slimming & Wellness Reporting To: Centre Head / Area Head Technical Positions Supervised Centre Slimming team including Slimming Incharge, Dieticians, In-house Doctor, Slimming Therapist, Physiotherapists. Experience & Education PhD / MSc. in Nutrition & Dietetics with a minimum of 4-5 years of experience in a similar field. Job Responsibilities Technical & Operational Excellence - Ensure safe handling & maintenance of all equipment of the Slimming section. - Monitor & review progress of clients after each slimming session. - Ensure suitable corrective actions wrt all Unsuccessful Outcomes wrt clients & adherence to Escalation Matrix to deliver the desired outcomes (including, if required, to the Corporate Technical team for prompt & timely assistance). - Ensure slimming cards are filled with client signature, comments, & photographs. Also ensure all consent forms wherever required are duly signed by the customers. - Monitor & ensure the consumption of products as per SOPs (while ensuring zero pilferages). - Maintain Slimming staff individual productivity as per company standards. - Ensure cleanliness of the Slimming section, therapy rooms, & Nursing station. - Supervise maintenance of all Slimming appliances (& inform CH/Corporate about machines requiring repair). - Ensure Slimming stock Ordering at the Centre & Physical verification of stock as per defined guidelines. Follow policy of FIFO for product consumption. Sales Excellence - Achieve the sales & execution targets of Slimming Services (including targets for self). - Improve sales of slimming packages through up-selling, while cross-selling of beauty packages. - Plan & execute sales events in coordination with Corporate. Customer Excellence - Drive customer excellence by ensuring high standards of service by the Slimming team. - Ensure regular follow-up of clients & execution of packages within validity. - Address client concerns proactively & ensure client satisfaction. - Implement corporate policies & SOPs, conducting audits & reviews for compliance. - Liaise with the Corporate Office for updates, technical inputs, & stock availability. - Send required information to Corporate Office including the number of clients booked, completed packages, & other reports. Leadership & Team Management - Conduct recruitment, induction, & orientation of new Slimming staff as per SOPs. - Lead & develop the Slimming team to enhance performance, service delivery, & service efficacy (Inform Slimming Staff about the monthly promotional offers & incentive policy wrt Sales, Execution & Products targets). - Conduct regular meetings with staff for sorting out grievances & taking suggestions for improvement. - Check attendance (plan for absenteeism), work allocation (Slimming appointments & distribution/rotation of work) & manage weekly off days for Slimming staff. - Responsible for grooming, training, discipline, & welfare of Slimming staff. Outcomes & Accountabilities - Achieve monthly, quarterly, yearly financial targets (Sales & Profit Margins) for the Slimming department. - Maintain Slimming NPS above 90%. - Ensure operational efficiency & adherence to SOPs. - Lead & develop the Slimming team to enhance performance, service delivery & service efficacy. - Regular reviews & audits Client progress records, Technical assessments of Slimming team, Machine maintenance, Customer feedbacks. - Discipline in ensuring daily input parameters Strategy of Trials (SOT), Strategy of Consults (SOC) Dietician & Physio consultations, Rekindle, FF2C, Inhouse events and executions.