Product Support Engineer
6 days ago
Product Support Engineer Location: India (Remote) Working Hours: 6:00 PM – 3:00 AM IST (US ET Shift) About BrightEdge BrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms. Our AI-driven technology helps the world’s biggest brands—like Microsoft, Adobe, Marriott, and Nike—turn organic search into measurable business impact. As we expand in India, we’re building a world-class Customer Success and Support team to deliver best-in-class experiences for our customers. Role Overview We are looking for a Product Support Engineer who can troubleshoot and resolve technical issues, collaborate cross-functionally, and deliver an exceptional customer experience. You’ll be supporting enterprise clients on the BrightEdge platform—working with digital marketers, developers, and IT teams across the globe. What You’ll Do Own and resolve customer issues through analysis, troubleshooting, and collaboration Manage 15–20 support tickets in parallel and 180–200 per month Conduct 4–6 customer calls daily and provide timely updates Troubleshoot web development and integration issues Escalate high-impact cases and drive closure with urgency Maintain process discipline, documentation, and service responsiveness What We’re Looking For 2+ years experience in SaaS Customer Support or Web Development Strong verbal and written English communication skills Hands-on experience with at least one programming language (e.g. JavaScript, Python, PHP, Java, C++) Knowledge of SQL or CMS tools preferred Experience working directly with customers on technical issues Positive, high-energy, and adaptable mindset — comfortable in a fast-paced startup environment Why BrightEdge Work with top global brands and cutting-edge AI-powered technology Be part of the founding India team with strong career growth opportunities Join a profitable, high-growth global SaaS leader with great culture and leadership Hybrid flexibility and performance-driven rewards
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Product Support Engineer
6 days ago
Delhi, India Astra Security Full timeAbout Astra: Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests. CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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Product Support Engineer
4 days ago
delhi, India Astra Security Full timeAbout Astra:Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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Product Support Engineer
6 days ago
Delhi, India Astra Security Full timeAbout Astra:Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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Product Support Engineer
7 days ago
Delhi, India Astra Security Full timeAbout Astra:Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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Delhi, India Top IT Product Company Full timeAbout the company: A Top IT Product CompanyRequirements:Position Summary■ Lead the strategic evolution of India's most sophisticated BFSI AI platform ecosystem, directing a 40-person engineering and data science team to deliver agentic platform capabilities through cutting-edge agentic tech stack where agent creation as well agent orchestration, AI native...
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Product support engineer
5 days ago
Delhi, India Astra Security Full timeAbout Astra:Astra is a cybersecurity Saa S company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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Product support engineer
5 days ago
Delhi, India Astra Security Full timeAbout Astra:Astra is a cybersecurity Saa S company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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Product Support Engineer
12 hours ago
Delhi, NCR, Sonipat, India Blaze Sales & Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Product Support Engineer USALocation: Rai Sonipat Near DelhiExperience: 2–4 YearsQualification: B. Tech in Mechanical EngineeringAbout the Role:We are looking for a skilled and customer-focused Product Support Engineer to provide technical support and product expertise for our North American clients. The ideal candidate should have a strong...
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Product Support Engineer
6 days ago
New Delhi, India Astra Security Full timeAbout Astra: Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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New Delhi, India Top IT Product Company Full timeAbout the company: A Top IT Product CompanyRequirements:Position Summary■ Lead the strategic evolution of India's most sophisticated BFSI AI platform ecosystem, directing a 40-person engineering and data science team to deliver agentic platform capabilities through cutting-edge agentic tech stack where agent creation as well agent orchestration, AI native...
