Assistant Manager

1 week ago

Gurugram Gurugram India SBI Card Full time

Job Description

Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's In It For YOU

- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

- Responsible for handling corporate Insta, Non-Insta payments on daily basis
- The individual is responsible for decisioning and performing due-diligence of payment received in Bank account Vs the allocations from the Corporate before processing payment as per the defined SOP and timeline

Role Accountability

- Process Corporate Insta, Non-Insta Payment round the year including daily reconciliation for payments processed
- Respond to cardholder queries to corporate clients and stakeholders within the defined SLA
- Regularly update records in all the data maintenance files, maintain data to ensure compliance with regulatory framework and internal policies and procedures
- Prepare and share MIS trackers with stakeholders as per the defined SLA and ensure Corporate master data maintenance and sharing with stakeholders periodically
- Handle Suspense Payments by coordinating with Sales Team through email/calls
- Respond to stakeholder queries and respond with resolution in a timely manner
- Perform process documentation and compliance adherence

Measures of Success

- Timely and accurate payment processing
- 100% Reconciliation as per TAT
- Timely and accurate MIS
- Process adherence as per MOU

Technical Skills / Experience / Certifications

- Understanding of various modes of payment
- Expertise in MS Office tools

Competencies critical to the role

- Verbal and written communication
- Analytical ability
- Detail Orientation

Qualification

Graduate / Post Graduate in any stream

Preferred Industry

FSI

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