Packing Supervisor

THE ROLE At Bombay Sweet Shop we believe every mithai should be a little celebration and every packaging experience should feel just as special We re looking for a Cafe Operations Packaging Supervisor who s not just about getting packages out the door but about ensuring every delivery feels like a part of the magic we create at our shop You ll be the key to keeping things running smoothly behind the scenes making sure our packaging is ready the orders are packed perfectly and our team is motivated to bring their best to the job every day WHO YOU ARE You re more than just someone who can pack orders you re someone who understands the importance of detail and quality You know that timely efficient and error-free packaging is crucial to making our customer s experience just as delightful as the mithai inside Whether you re coordinating with the front-of-house team or handling deliveries you ve got the organizational skills to juggle it all all while keeping the team motivated and ensuring smooth operations You have at least 2 years of experience in a fulfillment or logistics role and can handle high-pressure fast-paced environments like a pro But what truly sets you apart is your passion for ensuring everything is done perfectly down to the smallest detail You re proactive quick to solve problems and ready to get your hands dirty literally and figuratively to make sure everything runs smoothly This role is located out of our Andheri warehouse YOUR TEAM You ll lead the packaging team ensuring that everyone is working together efficiently and with the same goal in mind delivering a perfect product every time But you won t be doing this alone You ll work hand-in-hand with the Operations Manager and the Front-of-House team to ensure seamless coordination and high-quality results across the board You ll also collaborate with various teams from the Byculla delivery team to the Swiggy and Zomato coordinators making sure every order is processed packed and dispatched on time without fail WHO YOU WILL REPORT TO You ll report directly to the Cafe Manager who will work closely with you to ensure the smooth execution of all packaging and delivery operations YOU WILL BE RESPONSIBLE FOR Packaging Coordination You ll work with the Operations Manager to ensure timely and efficient delivery of all packaging orders and make sure the packing process is error-free Team Leadership You ll train motivate and manage the packaging team to maintain high standards and smooth execution You ll hire additional staff during peak times like festivals and holidays Delivery Coordination You ll oversee the coordination of deliveries with the Byculla team for same-day and pre-orders ensuring everything arrives on time Order Management You ll handle Swiggy and Zomato orders coordinating with the delivery personnel when they arrive for pickup Cleanliness and Organization You ll maintain a clean and organized workspace ensuring that all service areas are tidy and up to the highest standards Collaboration You ll work closely with the Front-of-House team supporting them wherever necessary to ensure smooth operations Flexibility You ll be flexible and ready to work rolling shifts as per the needs of the Cafe operations SKILLS Organized You re a pro at managing time and resources ensuring everything gets packed processed and dispatched efficiently Team Leadership You lead by example motivating your team to perform at their best and ensuring everyone stays focused and positive even during peak hours Problem-Solving You ve got strong problem-solving skills ready to step in and resolve customer inquiries complaints or any issues that arise in the packaging process Fast-Paced You thrive in a fast-paced deadline-driven environment ensuring orders are fulfilled on time every time Team Player You re collaborative with good communication skills to work seamlessly with multiple teams across the Cafe operations Experience You ve got at least 2 years of experience in a fulfillment or logistics environment and are ready to bring your expertise to this new challenge WHAT YOU LL GET The Chance to Lead You ll be at the center of operations ensuring that our packaging and delivery processes run smoothly Growth At Bombay Sweet Shop we re all about promoting from within This is your chance to take on more responsibility and grow your career with us A Fun Team You ll work with a tight-knit team that s focused hard-working and knows how to have fun while getting the job done At Bombay Sweet Shop we believe in bringing back the magic of mithai If you re excited to play a crucial role in ensuring that every package is just as special as the mithai inside we d love to hear from you